Deal Management

TMS Consulting; Jakarta Timur; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

TMS Consulting is seeking a dedicated professional to manage client renewal processes in Jakarta Timur, Indonesia. The candidate will be responsible for owning the renewal pipeline, ensuring contract renewals are timely and aligned with business objectives. Additionally, they will engage proactively with clients, lead commercial discussions, and identify upsell opportunities. This role requires collaboration with various teams and a focus on client satisfaction to reduce churn risk.

Responsibilities

• Manage end to end renewal processes for existing clients.
• Own renewal pipeline and revenue targets.
• Engage clients proactively to understand their evolving needs.
• Lead commercial discussions including pricing, negotiation, and contract terms.
• Identify upsell and cross sell opportunities during renewal cycles.
• Collaborate closely with Account Executives and Solution teams.
• Monitor contract performance and client satisfaction.
• Prepare forecasts and reports related to renewals.
• Act as a trusted partner to clients by delivering consultative recommendations.

Job description

• Manage end to end renewal processes for existing clients, ensuring contracts are renewed on time and aligned with business objectives
• Own renewal pipeline and revenue targets, ensuring achievement of renewal and retention KPIs
• Engage clients proactively to understand their evolving needs and position the right solutions accordingly
• Lead commercial discussions including pricing, scope adjustment, negotiation, and contract terms
• Identify upsell and cross sell opportunities during renewal cycles to maximize deal value
• Collaborate closely with Account Executives, Delivery, and Solution teams to ensure seamless execution
• Monitor contract performance, renewal timelines, and client satisfaction to reduce churn risk
• Prepare forecasts, reports, and insights related to renewals, revenue, and deal performance
• Act as a trusted partner to clients by delivering consultative recommendations and value based solutions