RENEWAL MANAGER

PT ACA Pacific; Jakarta Selatan; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT ACA Pacific is seeking a results-driven Account Manager to oversee contract renewals, drive revenue through upsell and cross-sell opportunities, and manage customer relationships across the IT industry in Indonesia.

The role emphasizes forecasting renewal rates, monitoring health indicators, and collaborating with sales and product teams to exceed revenue targets. Strong negotiation and English proficiency are essential for success.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Strong negotiation skills, proficient in English speaking, analytical thinking, and expert knowledge of sales management tools.
• Typically requires min. 2 years of progressive experience in sales & product management of IT Industry, with a proven track record of leadership and exceeding revenue targets.

Responsibilities

• Contract Management: manages customer contract, subscription, or service renewals to protect recurring revenue, minimize customer churn, and maintain long-term business relationships.
• Churn Prevention: Monitor customer health scores, spot adoption issues early, and negotiate solutions for at-risk accounts.
• Revenue Expansion: Identify paths to upsell, cross-sell, or lock in multi-year agreements rather than short-term rollovers.
• Forecasting: Predict gross renewal rates, Net Annual Recurring Revenue (ARR), and potential contractions.

Skills

Communication & Pitching

Negotiation & Persuasion

English Proficiency

Analytical Thinking

Sales Management Tools

Education

Bachelor's degree in Business Administration/Marketing

Tools

Sales management tools

Job description

Responsibilities

• Contract Management: manages customer contract, subscription, or service renewals to protect recurring revenue, minimize customer churn, and maintain long-term business relationships.
• Churn Prevention: Monitor customer health scores, spot adoption issues early, and negotiate solutions for at-risk accounts.
• Revenue Expansion: Identify paths to upsell, cross-sell, or lock in multi-year agreements rather than short-term rollovers.
• Forecasting: Predict gross renewal rates, Net Annual Recurring Revenue (ARR), and potential contractions.

Key Skills Required

• Communication & Pitching: Strong verbal and written skills to clearly convey product or service value.
• Negotiation & Persuasion: Ethical and strategic deal-making capabilities.

Candidate Requirements

• Education: A Bachelor’s degree in Business Administration, Marketing, or a related field.
• Skills: Strong negotiation skills, proficient in English speaking, analytical thinking, and expert knowledge of sales management tools.
• Experience: Typically requires min. 2 years of progressive experience in sales & product management of IT Industry, with a proven track record of leadership and exceeding revenue targets.

ACA Pacific is an established leading regional value - added distribution company since 1986 , serving the Asia Pacific region. Our solutions offerings include selecting and integrating only the "Best - of - Breed" software and hardware to meet and value - add to our customers' requirement. Our headquarter office is in Singapore and other office in Australia, Indonesia, Malaysia, and Thailand , hence making us one of the leading IT suppliers in Asia.