Sales & Client Relations Manager

Pertama Management; Provinsi Bali; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Pertama Management in Bali, Indonesia, seeks a senior leader to head Sales & Client Relations, aiming to drive property acquisition, revenue growth, and portfolio expansion. You will design and execute strategies to win new properties, coach a high-performing team, and maintain CRM discipline across the entire sales cycle.

You will oversee negotiations, ROI analyses, and contract preparation with cross-functional partners while ensuring standards and timely onboarding of new properties.

Responsibilities

• Lead and manage the Sales & Client Relations function to achieve property acquisition, revenue, and portfolio growth targets.
• Develop and execute sales strategies to acquire new properties and convert qualified leads into signed management contracts.
• Manage, coach, and develop the Sales & Client Relations team, ensuring clear responsibilities, priorities, KPIs, and accountability.
• Oversee the full sales pipeline and maintain strong CRM discipline, including lead qualification, follow-ups, pipeline accuracy, and timely progression of opportunities.
• Build and maintain strategic relationships with property owners, real estate agents, developers, and other potential business partners.
• Lead and support negotiations with prospective property owners, ensuring commercial terms remain aligned with company's standards and objectives.
• Oversee proposals, ROI projections, property assessments, and contract preparation in coordination with Operations, Revenue, Finance, and Legal.
• Ensure new properties meet the company's commercial and operational standards before being accepted into the portfolio.
• Coordinate the handover and onboarding process from contract signing through property go-live, ensuring all required documentation, deposits, inventories, systems, and operational requirements are completed.
• Maintain strong long-term relationships with property owners through professional communication, proactive follow-up, and timely resolution of concerns.
• Monitor owner satisfaction and retention risks, coordinating with relevant departments to address issues and prevent client loss.
• Monitor departmental and individual performance through regular KPI reviews, pipeline reviews, coaching, and corrective actions where required.
• Prepare and monitor sales budgets, signing targets, pipeline forecasts, and performance reports to ensure achievement of departmental objectives.
• Conduct regular market and competitor analysis to ensure the company's sales proposition, packages, and positioning remain competitive.
• Work closely with Marketing to support lead-generation activities and ensure sales materials, advertisements, and client-facing collateral remain accurate and aligned with the brand.
• Establish and maintain departmental SOPs, processes, reporting standards, and service standards to ensure consistency and efficiency.
• Provide regular updates to the General Manager regarding sales performance, significant opportunities, risks, delays, and owner-related matters.
• Represent Pertama Management professionally in all interactions while ensuring ethical selling

Job description

• Lead and manage the Sales & Client Relations function to achieve property acquisition, revenue, andportfolio growth targets.

Develop and execute sales strategies to acquire new properties and convert qualified leads intosigned management contracts.

Manage, coach, and develop the Sales & Client Relations team, ensuring clear responsibilities,

priorities, KPIs, and accountability.

Oversee the full sales pipeline and maintain strong CRM discipline, including lead qualification,

follow-ups, pipeline accuracy, and timely progression of opportunities.

Build and maintain strategic relationships with property owners, real estate agents, developers, and

other potential business partners.

Lead and support negotiations with prospective property owners, ensuring commercial terms remain

aligned with company's standards and objectives.

Oversee proposals, ROI projections, property assessments, and contract preparation in coordination

with Operations, Revenue, Finance, and Legal.

Ensure new properties meet the company's commercial and operational standards before being

accepted into the portfolio.

Coordinate the handover and onboarding process from contract signing through property go-live,

ensuring all required documentation, deposits, inventories, systems, and operational requirements

are completed.

Maintain strong long-term relationships with property owners through professional communication,

proactive follow-up, and timely resolution of concerns.

Monitor owner satisfaction and retention risks, coordinating with relevant departments to address

issues and prevent client loss.

Monitor departmental and individual performance through regular KPI reviews, pipeline reviews,

coaching, and corrective actions where required.

Prepare and monitor sales budgets, signing targets, pipeline forecasts, and performance reports to

ensure achievement of departmental objectives.

Conduct regular market and competitor analysis to ensure the company's sales proposition,

packages, and positioning remain competitive.

Work closely with Marketing to support lead-generation activities and ensure sales materials,

advertisements, and client-facing collateral remain accurate and aligned with the brand.

Establish and maintain departmental SOPs, processes, reporting standards, and service standards to

ensure consistency and efficiency.

Provide regular updates to the General Manager regarding sales performance, significant

opportunities, risks, delays, and owner-related matters.

Represent Pertama Management professionally in all interactions while ensuring ethical selling