Client Success Advocate - Post-Sale, Upsell & Renewals

NTT DATA, Inc.; Jakarta Pusat; Hybrid; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Client Success Specialist to maintain and strengthen client relationships after sale. You will be the primary post-sale contact for contracts, ensuring value delivery and satisfaction.

You will drive adoption, expansion, and renewal efforts, collaborating with cross-functional teams to align offerings with client goals and minimize churn in a hybrid work setup. Join a global IT services leader committed to responsible innovation, diversity, and delivering measurable

Qualifications

• Understanding of ITIL practices and IT service environments.
• Experience with billing, invoicing and contract management.
• Strong consultative selling and negotiation abilities.

Responsibilities

• Maintain and grow client relationships after sale.
• Drive on-time renewals and identify up-sell opportunities.
• Collaborate with sales, service and consulting teams to deliver value.

Skills

ITIL practices

Billing processes

Client relationship management

Negotiation skills

Upselling opportunities

Stakeholder management

Account planning

Interpersonal skills

Education

Bachelor's degree

Tools

CRM systems

Job description

NTT DATA is seeking a Client Success Specialist to maintain and strengthen client relationships after sale. You will be the primary post-sale contact for contracts, ensuring value delivery and satisfaction.

You will drive adoption, expansion, and renewal efforts, collaborating with cross-functional teams to align offerings with client goals and minimize churn in a hybrid work setup. Join a global IT services leader committed to responsible innovation, diversity, and delivering measurable