B2B Key Account Lead

ALVA; Tangerang Selatan; On-site; IDR 260,000,000 - 420,000,000; Full time

Job summary

ALVA is seeking a Senior Account Manager in Indonesia to lead strategic relationships with key accounts, develop account plans, and drive revenue growth across strategic markets.

You will collaborate with cross-functional teams, negotiate pricing, monitor performance, and ensure customer satisfaction and long-term retention through data-driven insights.

Responsibilities

• Lead strategic relationships with key accounts to strengthen partnerships
• Develop and execute account strategies to achieve revenue targets
• Identify new business opportunities within existing accounts and expand portfolios
• Build and maintain relationships with stakeholders and decision-makers
• Lead commercial negotiations and manage pricing discussions
• Monitor account performance and customer engagement using data-driven insights
• Prepare account plans, sales forecasts, and performance reports
• Collaborate with cross-functional teams to ensure service delivery
• Address customer concerns and escalations to ensure satisfaction and retention
• Track market trends and competitor activities to identify growth opportunities
• Lead account management activities and support team collaboration to achieve targets

Job description

• Lead and manage strategic relationships with key accounts to strengthen partnerships and drive long-term business growth
• Develop and execute account strategies to achieve revenue targets, business objectives, and customer satisfaction
• Identify new business opportunities within existing accounts and expand customer portfolios through upselling and cross-selling
• Build and maintain strong relationships with key stakeholders and decision-makers to support business development
• Lead commercial negotiations, develop proposals, and manage pricing discussions to maximize business value
• Monitor account performance, sales progress, and customer engagement using data-driven insights
• Prepare account plans, sales forecasts, and performance reports to support strategic decision-making
• Collaborate with cross-functional teams to ensure effective service delivery and alignment with customer needs
• Address customer concerns, resolve escalations, and ensure a high level of customer satisfaction and retention
• Track market trends, customer needs, and competitor activities to identify growth opportunities and strengthen account strategies
• Lead account management activities and support team collaboration to achieve overall business targets