Client Management Retail F&B

OttoDigital Group; Jakarta Pusat; On-site; IDR 156,240,000 - 223,200,000; Full time

Job summary

OttoDigital Group in Jakarta, Indonesia seeks an experienced Senior Account Manager to lead a portfolio of key client relationships. You will be the primary touchpoint, align on goals, and coordinate internal teams to deliver client value.

Regular meetings, proactive issue resolution, and identifying upsell opportunities will be core. You will drive renewals, negotiate contracts, and advocate for clients across Product, Sales, and Operations.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or a related field.
• 3–7+ years in client/account management, sales, business development or related customer-facing role.
• Strong industry knowledge within F&B, Retail, or supply chain distribution.
• Proficiency with CRM software such as Salesforce, HubSpot, or similar tools.
• Exceptional written and verbal communication, with an articulate, empathetic style.
• Strong interpersonal and networking abilities across organisational levels.
• Highly skilled in negotiation, diplomacy, contract resolution, conflict management, and handling difficult conversations.
• Solid business acumen, including understanding financial metrics, contract terms, and the complete sales cycle.
• Excellent organizational and time management skills, able to manage multiple accounts and deadlines.

Responsibilities

• Serve as the primary contact for an assigned portfolio of clients.
• Build and sustain trusting relationships with key decision-makers and stakeholders.
• Conduct regular meetings (virtual and in-person) to review performance and plan initiatives.
• Act as the client's advocate internally, communicating needs to internal teams.
• Ensure timely and accurate communication regarding project status or changes.
• Develop a deep understanding of the client's business, industry, and core challenges.
• Identify strategic opportunities for new services, products, or solutions through upselling and cross-selling.
• Create and present structured account plans and strategies to management and the client.
• Review the successful delivery of services to ensure quality and compliance.
• Manage client renewals and execute smooth contract negotiations.
• Take ownership of client escalations and coordinate internal resources to resolve issues.

Skills

Account management

Sales

Business development

Negotiation

Communication

Relationship building

Cross-functional collaboration

Customer-facing

Time management

Strategic thinking

Education

Bachelor's degree in Business, Marketing, Communications or related field

Tools

Salesforce

HubSpot

Job description

Responsibilities

• Serving as the primary point of contact for an assigned portfolio of clients.
• Building and sustaining trusting relationships with key decision-makers and stakeholders within the client organization.
• Conducting regular meetings (both virtual and in-person) to review performance, address concerns, and plan future initiatives.
• Acting as the client's advocate internally, effectively communicating their needs, goals, and feedback to internal teams such as Product, Sales, Operations, and Technical Support.
• Ensuring timely and accurate communication regarding project status, service delivery, or changes in product offerings.
• Developing a deep understanding of the client's business, industry, and core challenges.
• Identifying strategic opportunities for new services, products, or solutions that align with the client's evolving needs through upselling and cross-selling.
• Creating and presenting structured account plans and strategies to both management and the client.
• Reviewing regularly the successful delivery of services or products to ensure quality and compliance.
• Managing client renewals and executing smooth contract negotiations.
• Taking full ownership of client escalations and service issues, and coordinating internal resources to resolve problems smoothly and effectively.

Minimum Qualifications

• Bachelor's degree, preferably in Business, Marketing, Communications, or a related field.
• 3-7+ years of experience in Client/Account Management, Sales, Business Development, or a relevant customer-facing role.
• Strong industry knowledge within the F&B, Retail, or Supply Chain Distribution sectors.
• Proficiency with Customer Relationship Management (CRM) software such as Salesforce, HubSpot, or similar tools.
• Exceptional written and verbal communication skills, with an articulate, persuasive, and empathetic communication style.
• Strong interpersonal and networking abilities to build rapport and manage relationships across different organizational levels.
• Highly skilled in negotiation, diplomacy, contract resolution, conflict management, and handling difficult conversations.
• Solid business acumen, including a strong understanding of financial metrics, contract terms, and the complete sales cycle.
• Excellent organizational and time management skills, with the proven ability to manage multiple accounts, deadlines, and priorities simultaneously.