Client Success Lead - Hybrid, Renewal & Growth

NTT Limited; Jakarta Pusat; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Job summary

NTT DATA is seeking a Client Success Specialist to manage post-sale client relations, ensuring adoption and renewal across a portfolio. You will drive expansion, cross-sell opportunities, and collaboration with sales to meet revenue targets.

Key tasks include improving CSAT, aligning client strategy with NTT DATA solutions, and serving as the trusted advisor through multi-contract life cycles in a hybrid work setup.

Qualifications

• Bachelor’s degree or equivalent in IT, sales or business.
• Strong understanding of ITIL practices and billing processes.
• Experience in a client-facing role within a large IT services environment.

Responsibilities

• Serve as the primary post-sale contact for multiple contracts.
• Drive adoption, renewal and expansion through client success strategies.
• Identify cross-sell opportunities and coordinate with sales to close deals.
• Ensure high CSAT and minimize churn across the portfolio.

Skills

Client relationship management

Negotiation

Upsell opportunities

Stakeholder management

Consultative selling

ITIL practices

Financial acumen

Account planning

Cross-functional collaboration

Multinational exposure

Education

Bachelor’s degree in information technology, sales, business science or a related field

Job description

NTT DATA is seeking a Client Success Specialist to manage post-sale client relations, ensuring adoption and renewal across a portfolio. You will drive expansion, cross-sell opportunities, and collaboration with sales to meet revenue targets.

Key tasks include improving CSAT, aligning client strategy with NTT DATA solutions, and serving as the trusted advisor through multi-contract life cycles in a hybrid work setup.