Data Centre Field Operations Engineer

Nava; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Nava is seeking an Infrastructure Operations Lead to oversee operational performance for our high-density GPU data center footprint. This on-site role manages vendor performance, enforces SLAs, and coordinates MSP/Colo/provider interactions to sustain reliability across the estate.

The role requires leadership in incident response, root-cause analysis, and technical escalation for GPU/HPC environments, with a focus on maintaining power, cooling, and service boundaries.

Qualifications

• 5+ years in data center infrastructure operations with vendor management.
• Crisis management experience guiding incident recovery.
• Strong communication across vendors, MSPs, Colo providers, and enterprise clients.
• RCA expertise using frameworks like 5-Whys or Fishbone.
• Knowledge of enterprise GPU/HPC hardware and high-density cooling.

Responsibilities

• Oversee vendor/service governance and enforce hardware repair SLAs, ticket response times, and spare parts/RMA workflows.
• Act as On-Site Incident Commander during high-severity outages; coordinate recovery across vendor teams and internal stakeholders.
• Provide concise, real-time updates to executive leadership and clients during major outages.
• Lead RCA investigations after incidents and ensure permanent corrective actions are implemented.
• Serve as SME for complex GPU/HPC escalations and maintain operational standards.

Skills

Vendor management

SLA enforcement

Crisis management

Stakeholder communication

RCA investigations

GPU/HPC hardware

Data center operations

Power & cooling knowledge

Education

Bachelor’s degree in CS/Engineering

Job description

About The Role

We are seeking an Infrastructure Operations Lead to oversee operational performance across our high-density GPU data center footprint.

This is an on-site vendor governance and technical escalation role. You will act as our primary operational anchor—managing vendor performance and holding our Managed Service Provider (MSP), Co-Location Facility Provider, and Enterprise Customers accountable to their operational standards, service contracts, and SLAs.

Key Responsibilities

• 360° Vendor & Service Governance: Oversee third-party service delivery to enforce hardware repair SLAs, ticket response times, and spare parts/RMA workflows. Ensure the co-location provider meets power and high-density cooling guarantees, while keeping enterprise customers within agreed operating boundaries.
• Crisis Management & Incident Command: Act as On-Site Incident Commander during high-severity outages or infrastructure degradation. Lead recovery efforts by coordinating across vendor engineering teams and internal stakeholders.
• Incident & Executive Communication: Provide concise, real-time updates to executive leadership and enterprise clients during major outages, translating complex technical failures into clear operational impact.
• Root Cause Analysis (RCA) & Post-Mortems: Lead technical investigations following major incidents. Audit and challenge technical RCAs provided by vendors (MSP/Colo) to identify systemic hardware, environmental, or workflow issues, ensuring permanent corrective actions are executed.
• Technical Escalation & Standards: Serve as the Subject Matter Expert (SME) for complex GPU/HPC hardware escalations that exceed standard vendor runbooks, and maintain ownership of operational standards.

Requirements

• 5+ years in data center infrastructure operations, with a strong focus on third-party vendor management, SLA enforcement, and service delivery for high-density GPU/HPC platforms.
• Crisis management: Proven ability to drive incident recovery and direct third-party vendor teams during critical data center outages under high-pressure conditions.
• Stakeholder Communication: Outstanding verbal and written communication skills to bridge technical vendor teams, internal stakeholders, and enterprise client representatives.
• Root Cause Analysis (RCA) Expertise: Demonstrated capability in methodical troubleshooting, post-incident investigations, and auditing vendor-supplied RCAs (using frameworks like 5-Whys or Fishbone) to drive long-term infrastructure reliability.
• Technical & Facility Knowledge: Solid understanding of enterprise server platforms (NVIDIA Blackwell GPU architectures, high-speed networking RoCE,infiniband) and data center facility constraints (high-density power distribution, liquid cooling).
• Education: Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.