GPU Data Center Operations Lead

Nava; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Nava is seeking an Infrastructure Operations Lead to oversee operational performance for our high-density GPU data center footprint. This on-site role manages vendor performance, enforces SLAs, and coordinates MSP/Colo/provider interactions to sustain reliability across the estate.

The role requires leadership in incident response, root-cause analysis, and technical escalation for GPU/HPC environments, with a focus on maintaining power, cooling, and service boundaries.

Qualifications

• 5+ years in data center infrastructure operations with vendor management.
• Crisis management experience guiding incident recovery.
• Strong communication across vendors, MSPs, Colo providers, and enterprise clients.
• RCA expertise using frameworks like 5-Whys or Fishbone.
• Knowledge of enterprise GPU/HPC hardware and high-density cooling.

Responsibilities

• Oversee vendor/service governance and enforce hardware repair SLAs, ticket response times, and spare parts/RMA workflows.
• Act as On-Site Incident Commander during high-severity outages; coordinate recovery across vendor teams and internal stakeholders.
• Provide concise, real-time updates to executive leadership and clients during major outages.
• Lead RCA investigations after incidents and ensure permanent corrective actions are implemented.
• Serve as SME for complex GPU/HPC escalations and maintain operational standards.

Skills

Vendor management

SLA enforcement

Crisis management

Stakeholder communication

RCA investigations

GPU/HPC hardware

Data center operations

Power & cooling knowledge

Education

Bachelor’s degree in CS/Engineering

Job description

Nava is seeking an Infrastructure Operations Lead to oversee operational performance for our high-density GPU data center footprint. This on-site role manages vendor performance, enforces SLAs, and coordinates MSP/Colo/provider interactions to sustain reliability across the estate.

The role requires leadership in incident response, root-cause analysis, and technical escalation for GPU/HPC environments, with a focus on maintaining power, cooling, and service boundaries.