Senior Team Lead, Critical Facilities Operations and Maintenance

NTT Global Data Centers; Jakarta Pusat; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

NTT Global Data Centers is seeking an experienced Data Centre Operations leader in Jakarta to supervise technicians and ensure reliable, safe critical facility operations. You will oversee electrical, mechanical, cooling, fire and life-safety systems, while maintaining Five 9’s uptime and budget targets.

The role requires deep expertise in data centre infrastructure, PLCs, generators, UPS, HVAC, chillers, fire protection and regulatory compliance.

Qualifications

• Bachelor's degree in Engineering or equivalent required.
• Solid data centre/critical facilities experience preferred.
• Experience leading facilities operations teams and driving uptime.
• Strong knowledge of NFPA, NEC, fire life safety and regulatory compliance.

Responsibilities

• Supervise Data Centre Technicians and Facilities Technicians.
• Maintain Five 9’s uptime and safety/compliance across electrical, cooling, fire systems.
• Plan and assign shifts, training, and performance reviews.
• Develop and review MOPs, SOPs, SMPs; ensure thorough execution.
• Coordinate customer installations and optimize data centre efficiency.
• Monitor budgets, staff planning and KPI metrics; drive continuous improvement.
• Train teams on equipment, PMs, QA and CFOps procedures.

Skills

Electrical systems

Mechanical systems

Fire safety

NFPA standards

PLCs

Industrial safety

Data center pwr

Communication

Education

Bachelor's degree in Engineering

Tools

MS Office

Monitoring systems

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Data Centre Operations leadership role responsible for supervising Data Centre and Facilities Technicians and ensuring reliable, safe, and efficient critical facility operations. Oversees electrical, mechanical, cooling, fire and life-safety systems, maintenance scheduling, shift assignments, training, compliance, and customer installations while maintaining Five 9’s uptime and budget expectations. Develops and reviews MOPs, SOPs and SMPs and supervises their execution. Requires strong expertise in electrical and mechanical systems, data centre infrastructure, PLCs, generators, UPS, HVAC, chillers, fire protection, safety standards and regulatory compliance.

What we are looking for

Key Roles and Responsibilities:

• Supervises the Data Centre Technicians and the Facilities Technicians.
• Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
• Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non‑critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well‑being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
• Writes and Reviews non‑critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises the execution of non‑critical and critical Method of Procedures and ensures their thorough completion.
• Performs other duties as assigned.

Knowledge, Skills and Attributes:

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
• Expert knowledge of low voltage systems, including fire, security and PLCs
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Excellent communication skills, both written and oral
• Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
• 12kV switchgear
• 480/277 and 208/120 volt electrical generation and distribution systems
• Diesel powered AC generator plants up to 2MW
• Static UPS systems
• Multi‑string flooded cell batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data centre power distribution and management systems
• VFD Drives
• Large Centrifugal Chillers
• Cooling Towers
• Water Treatment Systems
• HVAC equipment
• Computer Room AC Units (CRACs)
• Kyoto Cooling Units (where applicable)
• Operating Building Management and Industrial PLC Control Systems
• Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
• Knowledge of NFPA 25, sprinkler and dry‑stand pipe systems, including Emergency Fire Pump where applicable
• Well/Vault or Sump Pumps
• Domestic Water systems, including BackFlow Prevention devices Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to train the electrical and mechanical teams on the systems and the procedures
• Ability to conduct power & fire system capacity, safety and code compliance assessments
• Ability to operate in and promote a rigorous process‑driven, team environment
• Ability to logically analyze and solve problems Ability to multi‑task multiple projects

Detailed Oriented Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Engineering or similar field required

Required Experience:

• Solid experience in data centre and/or critical facilities
• Developing experience managing and motivating critical facilities operations and maintenance teams