Data Center Engineer (GPU), Infrastructure

PT Sea Group; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT Sea Group is seeking a Data Center Engineer to manage the IDC facilities, servers and network equipment that run our applications across regions for a massive user base.

You will operate cloud infrastructure, monitor health and availability, troubleshoot incidents, coordinate vendor support, maintain assets and capacity reports, and drive automation improvements.

Qualifications

• Diploma in Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• At least 3 years hands-on experience in data center operations or IT infrastructure support.
• Familiarity with server platforms from Nvidia, Dell, HPE, Supermicro, and Lenovo, including hardware management and diagnostic tools.
• Basic understanding of cloud infrastructure concepts, including compute, storage, networking, virtualization, resource utilization, and service availability.
• Experience with infrastructure monitoring, alert handling, ticketing systems, incident management, and SLA-driven operations.
• Knowledge of Linux command‑line troubleshooting, server hardware diagnostics, RAID, and basic network connectivity troubleshooting.

Responsibilities

• Cloud Infrastructure Operations: Operate and maintain cloud infrastructure supporting customer workloads, including compute, storage, networking, and NVIDIA GPU server environments.
• Monitoring and Service Availability: Monitor infrastructure health, performance, resource utilisation, and alerts to identify abnormalities and maintain service availability in accordance with customer SLAs.
• Incident Management and Troubleshooting: Investigate operational alerts and incidents, perform initial fault isolation, document findings, and coordinate escalations to specialist engineering teams and vendors.
• Server and GPU Support: Diagnose hardware issues involving CPUs, memory, disks, power supplies, network interfaces, and NVIDIA GPUs. Perform approved component replacements and coordinate vendor support where required.
• Linux and Network Operations: Perform basic Linux troubleshooting, system log reviews, service health checks, and network connectivity diagnostics.
• Infrastructure Deployment and Maintenance: Support server deployment, configuration, maintenance, and lifecycle activities to ensure infrastructure readiness for cloud workloads.
• Operational Management: Maintain asset records, capacity reports, incident documentation, handovers, and operational procedures. Coordinate with data center facility partners on power, cooling, and other infrastructure dependencies.
• Continuous Improvement: Identify opportunities to improve monitoring, incident response, operational workflows, and automation in collaboration with engineering teams.

Skills

Troubleshooting

Analytical thinking

Documentation

Communication skills

Independent work

Education

Diploma in Information Technology, Computer Engineering, Telecommunications, or related discipline

Tools

NVIDIA GPU server hardware

Dell servers

HPE hardware

Supermicro hardware

Lenovo hardware

Job description

Our Infrastructure team provides the end-to-end managed services and solutions for the Group's entire Internet infrastructure alongside running business applications. We excel in building the architecture, providing solutions and operations of data centre, connectivity, cloud, networking, system, storage and security. We are a proud provider of high-quality and stable running business applications and services to our internal business units.

Data Center Engineers implement the entire backbone data center infrastructure that ensures all Sea products and services run without a hitch. As a Data Center Engineer, you will manage the IDC facilities, servers and network equipment that run our server applications across all regions for our massive user base.

• Cloud Infrastructure Operations: Operate and maintain cloud infrastructure supporting customer workloads, including compute, storage, networking, and NVIDIA GPU server environments.
• Monitoring and Service Availability: Monitor infrastructure health, performance, resource utilisation, and alerts to identify abnormalities and maintain service availability in accordance with customer SLAs.
• Incident Management and Troubleshooting: Investigate operational alerts and incidents, perform initial fault isolation, document findings, and coordinate escalations to specialist engineering teams and vendors.
• Server and GPU Support: Diagnose hardware issues involving CPUs, memory, disks, power supplies, network interfaces, and NVIDIA GPUs. Perform approved component replacements and coordinate vendor support where required.
• Linux and Network Operations: Perform basic Linux troubleshooting, system log reviews, service health checks, and network connectivity diagnostics.
• Infrastructure Deployment and Maintenance: Support server deployment, configuration, maintenance, and lifecycle activities to ensure infrastructure readiness for cloud workloads.
• Operational Management: Maintain asset records, capacity reports, incident documentation, handovers, and operational procedures. Coordinate with data center facility partners on power, cooling, and other infrastructure dependencies.
• Continuous Improvement: Identify opportunities to improve monitoring, incident response, operational workflows, and automation in collaboration with engineering teams.
• Minimum Diploma in Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• At least 3 years of hands‑on experience in data center operations, cloud infrastructure operations, or IT infrastructure support.
• Familiarity with server platforms from Nvidia, Dell, HPE, Supermicro, and Lenovo, including relevant hardware management and diagnostic tools.
• Basic understanding of cloud infrastructure concepts, including compute, storage, networking, virtualisation, resource utilisation, and service availability.
• Experience with infrastructure monitoring, alert handling, ticketing systems, incident management, and SLA-driven operations.
• Knowledge of Linux command‑line troubleshooting, server hardware diagnostics, RAID, and basic network connectivity troubleshooting.
• Familiarity with NVIDIA GPU infrastructure and GPU health monitoring is an advantage.
• Strong troubleshooting, analytical, documentation, and communication skills, with the ability to work independently under pressure.
• Willingness to learn new technologies and work rotating duty standbys, weekends, public holidays, and incident response duties where required.
• Ability to work safely in a data center environment when performing physical infrastructure tasks.

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Kindly note that you can only be considered for one role at a time with any of the companies within our Group. If you have applied for other jobs with the Group, you will be considered for roles in the order of your application.