Service Delivery Manager

Asian Technology Solutions Sdn Bhd; Jakarta Pusat; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Asian Technology Solutions Sdn Bhd seeks a highly experienced data center leader to oversee 24x7 AI/GPU facilities, ensuring safe, reliable operations across electrical, mechanical, and cooling systems in Jakarta.

The role emphasizes incident management, capacity planning, vendor coordination, and continuous improvement to meet SLAs while maintaining stringent safety compliance in high-density AI/HPC environments.

Qualifications

• 7–10 years of mission-critical data center operations experience.
• At least 3 years leading data center facilities operations.
• Strong knowledge of electrical and mechanical critical infrastructure.
• Experience managing 24×7 operations, incidents, maintenance, capacity, vendors and operational risks.
• Working knowledge of high-density liquid-cooled AI/HPC environments.
• Capable of coordinating with IT/GPU operations and OEM support teams.
• Maintaining infrastructure availability, redundancy, safety compliance, and driving continuous improvement.

Responsibilities

• Oversee safe, reliable, 24×7 operation of data center facilities.
• Lead facilities operations and coordinate with IT/GPU teams and OEM support.
• Manage incidents, maintenance, capacity planning, and vendor relations.
• Ensure environmental and safety compliance across electrical/mechanical systems.
• Drive continuous improvement and service-level objectives.

Skills

Data center operations

Leadership

Electrical knowledge

Mechanical infrastructure

Incidents management

Capacity planning

Vendor management

Liquid cooling knowledge

Job description

Responsible for the safe, reliable and efficient 24×7 operation of the AI/GPU data center and its

mission-critical facilities infrastructure, providing operational leadership across electrical

power, HVAC, CDU and liquid-cooling systems, environmental monitoring and associated

critical infrastructure supporting high-density GPU computing. The role requires 7–10 years of

mission-critical data center operations experience, including at least 3 years leading data

center facilities operations, with strong knowledge of electrical and mechanical critical

infrastructure, experience managing 24×7 operations, incidents, maintenance, capacity,

vendors and operational risks, and working knowledge of high-density liquid-cooled AI/HPC

environments. The candidate should also be capable of coordinating with IT/GPU operations

and OEM support teams, maintaining infrastructure availability and redundancy, ensuring

operational and safety compliance, and driving continuous improvement and service-level

objectives.