Junior Data Center IT Operations Analyst

PT NTT Global Data Centers Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

NTT Global Data Centers Indonesia is seeking an Associate IT Operations Analyst to support daily IT infrastructure operations and data center systems. You will monitor performance, troubleshoot basic issues, assist with installations, and help maintain security and documentation under senior guidance.

This entry-level role emphasizes learning IT operational processes, collaborating across teams, and contributing to ongoing improvements in a fast-paced data center environment in Jakarta.

Qualifications

• Bachelor’s degree in CS/IT or equivalent.
• ITIL Foundation certification is advantageous.
• Additional certifications such as CNET/CDCDP are desirable.
• Entry-level IT operations or data center exposure is preferred.

Responsibilities

• Supports day-to-day IT operations following established processes.
• Provides first-level technical support for data center operations.
• Assists with installation, configuration, repair, and preventive maintenance.
• Monitors system performance and records metrics for escalation.
• Documents incidents, requests, and maintenance activities accurately.
• Coordinates with internal teams and vendors for routine tasks.

Skills

IT operations basics

Server knowledge

Networking basics

Storage basics

Monitoring

Communication

Teamwork

Problem-solving

Microsoft Office

Education

Bachelor's degree in Computer Science or Information Technology

ITIL Foundation

CNET

CDCDP

Job description

NTT Global Data Centers Indonesia is seeking an Associate IT Operations Analyst to support daily IT infrastructure operations and data center systems. You will monitor performance, troubleshoot basic issues, assist with installations, and help maintain security and documentation under senior guidance.

This entry-level role emphasizes learning IT operational processes, collaborating across teams, and contributing to ongoing improvements in a fast-paced data center environment in Jakarta.