Data Center IT Operations Specialist

NTT Global Data Centers Americas, Inc.; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

NTT Global Data Centers Americas, Inc. in Jakarta is seeking an Associate IT Operations Analyst to support daily IT infrastructure and data center systems.

You will monitor performance, assist with installations, and ensure services meet SLAs while maintaining security and documentation. Under guidance of senior team members, you will contribute to projects, vendor coordination, and process improvements, developing technical expertise in data center operations and strengthening your analytical

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• ITIL Foundation certification is advantageous.
• Entry-level IT operations or data center experience preferred.
• Willingness to learn and develop technical knowledge.
• Good communication and problem-solving skills.

Responsibilities

• Supports day-to-day IT operations following established SLAs.
• Provides first-level technical support for IT data center operations.
• Assists with installation, configuration, repair, and preventive maintenance of IT equipment.
• Monitors system performance and escalates issues as needed.
• Documents incidents and maintenance activities accurately and timely.

Skills

IT operations basics

Analytical skills

Communication skills

Teamwork

Willingness to learn

Education

Bachelor's degree in Computer Science/Information Technology

ITIL Foundation (advantageous)

Tools

Servers

Networking

Windows/Linux

Microsoft Office

Job description

NTT Global Data Centers Americas, Inc. in Jakarta is seeking an Associate IT Operations Analyst to support daily IT infrastructure and data center systems.

You will monitor performance, assist with installations, and ensure services meet SLAs while maintaining security and documentation. Under guidance of senior team members, you will contribute to projects, vendor coordination, and process improvements, developing technical expertise in data center operations and strengthening your analytical