Business Development Associate — Data & Ops Specialist

Pt Mentari Energi Bersih Indonesia; Jawa Barat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

NTT DATA in Indonesia is seeking a Data Center Ops Senior Analyst to join our Bekasi team. The role focuses on following a daily Data Center checklist, coordinating with vendors, and providing level 1 network/voice support under SME guidance at site.

Responsibilities include rack and stack assistance with partner, server health checks, monitoring, and handling ServiceNow tickets for first-level actions. Shift work (7-19, 19-7) and 24/7 site availability in Cibitung, Bekasi may be required.

Qualifications

• 3-5 years of experience in data center support.
• Basic knowledge of Data Center components such as Server, Storage, Network, Cabling (UTP, Fiber).
• Willing to be placed at 24/7 site in Cibitung, Bekasi.

Responsibilities

• Follow the daily Data Center checklist and perform required actions under SME guidance at site.
• Coordinate with vendors, escort support, COB support, and level 1 Network/Voice tasks.
• Rack & stack support with partner during initial stage and monitor server health.

Skills

Data Center operations

Server health check

Vendor coordination

Shift work

Tools

ServiceNow

Job description

Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Data Center Ops Senior Analyst to join our team in Bekasi, Jawa Barat (ID-JB), Indonesia (ID).
Job Requirement
+ Candidate should have 3-5 years of experience working as Data Center support, basic knowledge of Data Center components such as Server, Storage, Network, Cabling (UTP, Fiber) is required
+ Data Center Ops Senior Analyst role is follow the daily Data Center checklist provided to perform required action. This is inclusive of vendor coordination, escort support, Continuity of Business support and level 1 - Network/Voice support for the change/BAU tasks under SME guidance at site accordingly.
+ Candidate should know the basic Operations in Data Center running environment and process follow within Data Center
+ Follow the Standard instructions given SA (via SNOW) or Data Center Management for activities such as rack & stack, cable patching, server health check, etc
+ Work with Designated Partner for racking and stacking of server and all movement of servers will be managed by partner, Operator has to help rack and stack during initial stage
+ Monitor the country Data Center servers status in terms of physical health check (Monitoring only involves for first level of work) and record in standard report
+ Work with SA for console access and any approved process needs to follow in Data Center
+ Follow the standard operating procedure of banking Data Center Operation, which are standard across the region
+ Work on Service Now tickets / Request for any action required for first level monitoring and engage right team for next course of action
+ Hands and legs support in case of escorting partner or any change worked required in Data Center
+ Support with shift work rotation (1st shift at 7-19, 2nd shift at 19-7) including public holiday, this can be changed if business needed
+ Willing to be placed at 24/7 site in Cibitung, Bekasi

**About NTT DATA**
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees