Customer Success & Renewals Specialist

PT Jala Lintas Media; Jakarta Timur; On-site; IDR 90,000,000 - 180,000,000; Full time

Job summary

PT Jala Lintas Media (JLM) is an ISP founded in 2009, serving Telecommunications & Internet Service Providers. The role focuses on sustaining customer relationships, managing renewals, and serving as the primary technical and administrative contact for clients.

In this position you will drive customer loyalty, handle upsell opportunities, and ensure seamless contract administration within a growing telecom environment in Jakarta.

Responsibilities

• Maintain relationships with customers to ensure loyalty
• Manage customer contract renewals
• Act as the main point of contact for customers, both technically, and administratively
• Perform upselling and cross selling to existing customers

Job description

PT Jala Lintas Media (JLM) is an ISP founded in 2009, serving Telecommunications & Internet Service Providers. The role focuses on sustaining customer relationships, managing renewals, and serving as the primary technical and administrative contact for clients.

In this position you will drive customer loyalty, handle upsell opportunities, and ensure seamless contract administration within a growing telecom environment in Jakarta.