Customer Relationship Management Specialist

DataUtamaNet; Kota Semarang; Sur place; IDR 90 000 000 - 150 000 000; Plein temps

Résumé du poste

DataUtamaNet, a leading ISP and IT solutions provider in Indonesia, seeks an Account Manager to nurture client relationships, drive renewals, and identify upsell opportunities within existing accounts. You will manage accounts with a focus on measurable satisfaction and growth.

Collaborating with Technical Support, Billing, and Operations, you will ensure timely handling of requests, generate new leads, and deliver regular reports informing service improvements and market feedback.

Qualifications

• Minimum 1-2 years of experience in CRM, account maintenance, Telemarketing, or Sales/Business Development (ISP/Telco/B2B experience is a plus).
• Excellent communication and interpersonal skills.
• Capable of neat and organized documentation and administrative tasks.

Responsabilités

• Maintain good and sustainable relationships with existing clients to ensure high service satisfaction and minimize churn (subscription cancellations).
• Analyze potential of existing clients for upgrade offers, site expansions, or additional products/services relevant to client needs.
• Identify new prospect opportunities (lead generation) for AE follow-up.
• Coordinate with Technical Support, Billing, and Operations teams to resolve client issues quickly and thoroughly.
• Create periodic reports regarding client status, satisfaction trends, and field feedback to improve company services.

Connaissances

Excellent communication and Interper​s

Documentation & administrative tasks

Description du poste

DataUtamaNet is an Internet Service Provider (ISP) and Network Access Provider (NAP) providing reliable connectivity and comprehensive IT Solutions for businesses. Our services include Business Connectivity, IP Transit, Network Infrastructure, and various IT solutions, supporting customers across different business sectors.

Key Responsibilities

• Client Retention & Relationship Management: Maintain good and sustainable relationships with existing clients to ensure high service satisfaction levels and minimize churn rates (subscription cancellations).
• Account Expansion & Upselling: Analyze the potential of existing clients for upgrade offers, site expansions, or additional products/services relevant to the client's needs.
• Pipeline Generation for Sales: Identify new prospect opportunities (lead generation) to be followed up by the Account Executive (AE).
• Cross-functional Coordination: Coordinate with the Technical Support, Billing, and Operations teams to ensure every client issue or request is handled quickly and thoroughly.
• Reporting & Market Feedback: Create periodic reports regarding client status, satisfaction trends, and field feedback to improve company services.

Requirements

• Minimum 1-2 years of experience in Customer Relationship Management, Account Maintenance, Telemarketing, or Sales/Business Development (experience in the ISP, Telco, or B2B services industry is a plus).
• Possess excellent communication and interpersonal skills.
• Capable of managing neat and organized documentation and administrative tasks.