Client Success & Revenue Growth Specialist

NTT America, Inc.; Jakarta Pusat; Hybrid; IDR 167,400,000 - 267,840,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Client Success Specialist in Jakarta to maintain and grow valuable client relationships. You will be the primary post-sale contact for multiple contracts, guiding adoption, expansion and renewal to secure ongoing value for clients.

You will collaborate with clients to realize demonstrable value, optimize renewals with minimal churn, and coordinate with sales teams on up-sell opportunities while upholding CSAT targets within a global technology services environment.

Qualifications

• Experience in a client-facing role within IT services or consulting.
• Understanding of IT environments and service delivery.
• Knowledge of billing, invoicing and contract management.
• Experience with renewal processes and reducing churn.
• Strong communication and negotiation skills.

Responsibilities

• Maintain and grow client relationships post-sale across multiple contracts.
• Drive adoption, expansion and renewal to maximize client value.
• Serve as escalation point to ensure issues are resolved satisfactorily.
• Collaborate with sales to identify up-sell opportunities while preserving CSAT.

Skills

Client relationship management

ITIL practices

Billing processes

Account planning

Renewals management

Upsell/cross-sell

Consultative selling

Interpersonal skills

Sales collaboration

Financial acumen

Education

Bachelor’s degree in information technology, sales, business science or related field

Job description

NTT DATA is seeking a Client Success Specialist in Jakarta to maintain and grow valuable client relationships. You will be the primary post-sale contact for multiple contracts, guiding adoption, expansion and renewal to secure ongoing value for clients.

You will collaborate with clients to realize demonstrable value, optimize renewals with minimal churn, and coordinate with sales teams on up-sell opportunities while upholding CSAT targets within a global technology services environment.