Client Success & Growth Specialist

DataUtamaNet; Kota Semarang; Presencial; IDR 90 000 000 - 150 000 000; Tempo integral

Resumo da oferta

DataUtamaNet, a leading ISP and IT solutions provider in Indonesia, seeks an Account Manager to nurture client relationships, drive renewals, and identify upsell opportunities within existing accounts. You will manage accounts with a focus on measurable satisfaction and growth.

Collaborating with Technical Support, Billing, and Operations, you will ensure timely handling of requests, generate new leads, and deliver regular reports informing service improvements and market feedback.

Qualificações

• Minimum 1-2 years of experience in CRM, account maintenance, Telemarketing, or Sales/Business Development (ISP/Telco/B2B experience is a plus).
• Excellent communication and interpersonal skills.
• Capable of neat and organized documentation and administrative tasks.

Responsabilidades

• Maintain good and sustainable relationships with existing clients to ensure high service satisfaction and minimize churn (subscription cancellations).
• Analyze potential of existing clients for upgrade offers, site expansions, or additional products/services relevant to client needs.
• Identify new prospect opportunities (lead generation) for AE follow-up.
• Coordinate with Technical Support, Billing, and Operations teams to resolve client issues quickly and thoroughly.
• Create periodic reports regarding client status, satisfaction trends, and field feedback to improve company services.

Conhecimentos

Excellent communication and Interper​s

Documentation & administrative tasks

Descrição da oferta de emprego

DataUtamaNet, a leading ISP and IT solutions provider in Indonesia, seeks an Account Manager to nurture client relationships, drive renewals, and identify upsell opportunities within existing accounts. You will manage accounts with a focus on measurable satisfaction and growth.

Collaborating with Technical Support, Billing, and Operations, you will ensure timely handling of requests, generate new leads, and deliver regular reports informing service improvements and market feedback.