Customer Success & Community Liaison

Viction.id; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Viction.id (Victory Education) seeks a Customer Relation Officer to manage daily inquiries via chat, phone, and email. The role emphasizes maintaining strong client relationships, guiding learners through content, and supporting a positive user experience.

You will monitor satisfaction, resolve issues, and collaborate with teams to improve services and community engagement. Strong Bahasa Indonesia comms and CRM familiarity are key.

Qualifications

• Strong interpersonal skills and client relations abilities to build trust and maintain positive relationships with learners and partners.
• Customer support and customer satisfaction skills to respond to inquiries, address concerns, and ensure a high-quality service experience.
• Analytical skills to interpret customer feedback, identify patterns, and suggest improvements to processes and communication.
• Effective verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Comfort working with digital tools, CRM or customer ticketing systems, and common office software.
• Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced, education-focused environment.
• Previous experience in customer service, community management, or client-facing roles is preferred.
• Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field is beneficial.

Responsibilities

• Handle daily customer inquiries via chat, phone, and email.
• Maintain strong client relationships and follow up on user feedback.
• Support learners in navigating Viction.id’s educational content and services.
• Monitor customer satisfaction and resolve issues promptly.
• Collaborate with internal teams to improve user experience.
• Document interactions and prepare basic reports on customer trends.
• Contribute ideas to enhance community engagement and retention.

Skills

Interpersonal skills

Customer support

Analytical skills

Verbal & written comms (Bahasa)

English proficiency

Education

Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology

Tools

CRM / ticketing systems

Office software

Job description

Viction.id (Victory Education) seeks a Customer Relation Officer to manage daily inquiries via chat, phone, and email. The role emphasizes maintaining strong client relationships, guiding learners through content, and supporting a positive user experience.

You will monitor satisfaction, resolve issues, and collaborate with teams to improve services and community engagement. Strong Bahasa Indonesia comms and CRM familiarity are key.