Customer Relations Officer (Sudirman, Jakarta)

Viction Generation; Jakarta Pusat; On-site; IDR 48,000,000 - 80,000,000; Full time

Job summary

Viction Generation is hiring a Customer Relations Officer to manage daily learner and client interactions from our Sudirman, Jakarta base. You will respond to inquiries, provide timely support, and build lasting relationships while gathering feedback to improve services.

This full-time, on-site role emphasizes client satisfaction, proactive follow-up, and collaboration with internal teams to enhance Viction id’s educational offerings. Indonesian fluency is essential; English is a plus.

Qualifications

• Strong Interpersonal Skills to communicate clearly, build rapport, and handle diverse customer needs.
• Customer Support and Client Relations skills to manage inquiries, resolve issues, and maintain ongoing relationships.
• Analytical Skills and a focus on Customer Satisfaction to interpret feedback, identify trends, and support service improvements.
• Ability to work on-site in Sudirman, Jakarta and maintain professional conduct in a fast-paced environment.
• Strong verbal and written communication skills in Indonesian; English proficiency is an advantage.
• Previous experience in customer service, education, or financial/trading-related industries is beneficial.
• Comfort with digital tools, CRM systems, and online communication platforms.
• Diploma or bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.

Responsibilities

• Manage daily interactions with learners and clients across channels to ensure timely responses.
• Respond to inquiries and provide high levels of customer support and follow-up to ensure satisfaction.
• Build and sustain long-term client relationships while gathering feedback for service improvements.
• Collaborate with internal teams to improve services and communication for Viction id’s educational offerings.

Skills

Interpersonal Skills

Customer Support

Analytical Skills

Indonesian Proficiency

CRM Proficiency

On-site Presence

English Proficiency

Education

Diploma or Bachelor’s Degree in Business/Communications/Marketing

Tools

CRM Systems

Online Communication Tools

Job description

Company Description

Viction Generation operates Viction id (Victory Education), a dedicated education platform focused on research-based trading knowledge and real-time strategies. Designed for Gen Z and Millennial learners, the platform offers engaging, easy-to-understand content that helps individuals navigate the digital trading landscape with confidence. Learners benefit from mentorship and insights provided by experienced industry professionals, ensuring practical and current guidance. Viction Generation is based in a strategic location in Sudirman, South Jakarta, giving team members direct access to a vibrant business and education environment.

Role Description

The Customer Relations Officer (Sudirman, Jakarta) is a full-time, on-site role based in Jakarta, Indonesia. The person in this position manages daily interactions with learners and clients, responds to inquiries, and provides timely customer support across various communication channels. Responsibilities include maintaining high levels of customer satisfaction, addressing concerns, and proactively following up to ensure a positive experience with Viction id’s educational services. The role also involves building and sustaining long-term client relationships, gathering feedback, and collaborating with internal teams to improve services and communication.

Qualifications

• Candidates should possess strong Interpersonal Skills to communicate clearly, build rapport, and handle diverse customer needs.
• Candidates should possess Customer Support and Client Relations skills to manage inquiries, resolve issues, and maintain ongoing relationships.
• Candidates should possess Analytical Skills and a focus on Customer Satisfaction to interpret feedback, identify trends, and support service improvements.
• Ability to work on-site in Sudirman, Jakarta and maintain professional conduct in a fast-paced environment.
• Strong verbal and written communication skills in Indonesian; English proficiency is an advantage.
• Previous experience in customer service, education, or financial/trading-related industries is beneficial.
• Comfort with digital tools, CRM systems, and online communication platforms.
• Diploma or bachelor’s degree in Business, Communications, Marketing, or a related field is preferred.