Customer Services & Document Staff (Freight Forwarding)

PT Samudera Caraka Jasa; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Samudera Caraka Jasa in Jakarta seeks a Customer Services & Document Staff to join our team full-time. You will manage customer inquiries, prepare customs documents, and liaise with authorities to ensure smooth clearance.

The role requires attention to detail, MS Office proficiency, and good English. You will track shipments, process invoices, and support multiple departments in handling import/export documentation.

Qualifications

• Proven experience in customer service and documentation, preferably in import/export or logistics.

Responsibilities

• Manage customer inquiries and provide timely support regarding shipment status and documentation requirements.
• Prepare, review and maintain accurate customs documentation including bills of lading and commercial invoices.
• Liaise with customs authorities, port operators and shipping lines to facilitate clearance.
• Track shipment progress and inform clients of delays or issues.
• Data entry and record management of customs declarations and related documents.
• Coordinate with internal departments to ensure documentation is complete before submission to customs.
• Handle customer complaints and resolve documentation discrepancies professionally.
• Maintain knowledge of current customs regulations and import/export requirements.
• Process invoices and maintain financial records related to customer accounts.

Skills

Customer service

Documentation

MS Excel

MS Word

English (spoken & written)

Job description

About the role
PT Samudera Caraka Jasa is seeking a Customer Services & Document Staff to join our team on a full-time basis in Jakarta. This role is integral to our import/export and customs operations, serving as a vital link between our clients and our logistics services. You will be responsible for managing customer interactions, handling documentation, and ensuring smooth customs clearance processes. This position offers an excellent opportunity to develop expertise in the customs brokerage and logistics sector whilst providing exceptional service to our valued clients.

Job Description:

Manage customer inquiries and provide timely support regarding shipment status, documentation requirements and customs procedures

Prepare, review and maintain accurate customs documentation including bills of lading, commercial invoices, certificates of origin and other import/export/domestics documentation

Liaise with customs authorities, port operators and shipping lines to facilitate smooth clearance and movement of goods

Track and monitor shipment progress throughout the import, export, domestics cycle, keeping clients informed of any delays or issues

Data entry and record management of customs declarations, cargo manifests and related documentation in company systems

Coordinate with internal departments to ensure all documentation is complete and accurate before submission to customs

Handle customer complaints and resolve documentation discrepancies in a professional and timely manner

Maintain knowledge of current customs regulations, tariff classifications and import/export requirements

Process invoices and maintain financial records related to customer accounts and services rendered

Requirements:

Proven experience in customer service and documentation, preferably within the import/export, customs brokerage or logistics industry

Strong proficiency with Microsoft Office applications, particularly Excel and Word

Proficient in using English both speaking and writing

Attention to detail with the ability to manage complex documentation accurately

Strong organisational skills and ability to manage multiple tasks and priorities simultaneously

Knowledge of customs procedures, HS codes and import/export regulations is preferred

Good interpersonal and problem-solving skill

Willingness to learn and adapt to evolving customs regulations and company procedures

We are a freight forwarding company established in 2016 equipped with skilled and devoted staff members headquartered at Jakarta, Indonesia which are working day and night to achieve the goals of the Management which is to become one of the leading player in this industry.

With advantage of Management which have long period of experience in this industry, we have set up goals for developing growth of the company which are being shared in daily staff meetings and the same are encouraged by the Management and implemented forthwith.

We are a freight forwarding company established in 2016 equipped with skilled and devoted staff members headquartered at Jakarta, Indonesia which are working day and night to achieve the goals of the Management which is to become one of the leading player in this industry.

With advantage of Management which have long period of experience in this industry, we have set up goals for developing growth of the company which are being shared in daily staff meetings and the same are encouraged by the Management and implemented forthwith.