CUSTOMER SERVICE & DOCUMENT (FORWARDING)

Menara Lautan Semesta; Jakarta Utara; On-site; IDR 60,000,000 - 110,000,000; Full time

Benefits offered by this job

BPJS KESEHATAN

BPJS KETENAGAKERJAAN

Job summary

Menara Lautan Semesta is seeking a Customer Service & Document (Forwarding) specialist to act as the primary contact for customers, manage inquiries and complaints, and handle import/export documentation. You will coordinate with internal teams and partners to ensure smooth customs passage and timely delivery.

The role requires strong communication, attention to detail, and familiarity with shipping documents. English and Bahasa Indonesia fluency are essential in this position.

Qualifications

• 2+ years in customer service or document processing in import/export or logistics.
• Strong communication and interpersonal skills with customers, colleagues, and government agencies.
• Excellent attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Proficiency in shipping websites.
• Knowledge of customs regulations and import/export documentation requirements.
• Fluency in English and Bahasa Indonesia, written and spoken.

Responsibilities

• Serve as the primary contact for customers, handling inquiries, complaints, and requests promptly and professionally.
• Prepare and process import/export documentation, including customs declarations, bills of lading, and other shipping documents.
• Coordinate with internal teams and external partners to ensure smooth flow of goods through customs and delivery.
• Monitor shipment status and proactively communicate updates to customers.
• Maintain accurate records and database entries related to customer accounts and shipments.
• Assist with process improvements and development of customer-centric initiatives.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

English

Bahasa Indonesia

Shipping websites

Customs regulations

Tools

Excel

Word

Job description

CUSTOMER SERVICE & DOCUMENT (FORWARDING)

Serve as the primary point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner

Prepare and process all necessary documentation for the import and export of goods, including customs declarations, bills of lading, and other shipping documents

Coordinate with internal teams and external partners to ensure the smooth and efficient flow of goods through customs and delivery

Monitor shipment status and proactively communicate updates to customers

Maintain accurate records and database entries related to customer accounts and shipments

Assist with the implementation of process improvements and the development of customer-centric initiatives

What we're looking for

Minimum 2 years of experience in a customer service or document processing role within the import/export or logistics industry

Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and government agencies

Excellent attention to detail and problem-solving abilities

Proficiency in Microsoft Office Suite, particularly Excel and Word

Proficiency in shipping websites

Knowledge of customs regulations and procedures, as well as import/export documentation requirements

Fluency in English and Bahasa Indonesia, both written and verbal

What we offer

At Menara Lautan Semesta, we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you can expect:

Competitive salary and annual performance-based bonuses

A dynamic and collaborative work culture that values teamwork and work-life balance

BPJS KESEHATAN

BPJS KETENAGAKERJAAN