Customer & Customs Documentation Specialist

PT Samudera Caraka Jasa; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Samudera Caraka Jasa in Jakarta seeks a Customer Services & Document Staff to join our team full-time. You will manage customer inquiries, prepare customs documents, and liaise with authorities to ensure smooth clearance.

The role requires attention to detail, MS Office proficiency, and good English. You will track shipments, process invoices, and support multiple departments in handling import/export documentation.

Qualifications

• Proven experience in customer service and documentation, preferably in import/export or logistics.

Responsibilities

• Manage customer inquiries and provide timely support regarding shipment status and documentation requirements.
• Prepare, review and maintain accurate customs documentation including bills of lading and commercial invoices.
• Liaise with customs authorities, port operators and shipping lines to facilitate clearance.
• Track shipment progress and inform clients of delays or issues.
• Data entry and record management of customs declarations and related documents.
• Coordinate with internal departments to ensure documentation is complete before submission to customs.
• Handle customer complaints and resolve documentation discrepancies professionally.
• Maintain knowledge of current customs regulations and import/export requirements.
• Process invoices and maintain financial records related to customer accounts.

Skills

Customer service

Documentation

MS Excel

MS Word

English (spoken & written)

Job description

PT Samudera Caraka Jasa in Jakarta seeks a Customer Services & Document Staff to join our team full-time. You will manage customer inquiries, prepare customs documents, and liaise with authorities to ensure smooth clearance.

The role requires attention to detail, MS Office proficiency, and good English. You will track shipments, process invoices, and support multiple departments in handling import/export documentation.