Customer Service & Custom Declarant Supervisor

PT Bahari Eka Nusantara (Ben Line Agencies); Jakarta Utara; On-site; IDR 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Medical

Dental

Near Public Transportation

Located in the heart of the capital

Job summary

PT Bahari Eka Nusantara (Ben Line Agencies) seeks a Customer Service & Custom Declarant Supervisor to manage end-to-end import operations, ensuring compliance with Indonesian regulations and PPJK standards.

You will coordinate with Bea Cukai, carriers, and clients while optimizing PIB submissions, manifest filings, and duty/tax calculations. Strong English and MS Office skills are essential.

Qualifications

• Diploma or Bachelor's degree in Logistics, Supply Chain, International Trade, or related field.
• Valid PPJK certification required.
• Minimum 3 years hands-on import customs clearance and PPJK operations experience.

Responsibilities

• Lead end-to-end import operations including PIB submissions and manifest filings.
• Ensure compliance with Indonesian customs regulations and PPJK standards.
• Review documents (B/L, Invoice, Packing List, COO) for accuracy before submission.
• Verify HS Codes, Lartas, and apply FTAs and COO appropriately.
• Calculate import duties and taxes and audit for tariff discrepancies.
• Oversee temporary imports and returnable packaging, track deadlines.
• Coordinate with Bea Cukai, carriers, terminals, vendors, and clients.
• Provide proactive clearance updates and maintain audit-ready records.

Education

Diploma or Bachelor's degree in Logistics / Supply Chain

PPJK certification

Tools

CEISA 4.0

PIB filings

HS Code classification

Lartas permits management

FTA/ COO claims

Job description

Customer Service & Custom Declarant Supervisor

Import Clearance & Systems: Lead end-to-end import operations, managing accurate PIB submissions, manifest filings, status tracking (Nopen, channels, SPPB), and issue resolution through CEISA 4.0.

PPJK & Regulatory Compliance: Ensure all procedures, declarations, and documentation strictly adhere to Indonesian Customs regulations and official PPJK standards.

Documentation & Verification: Review commercial and shipping documents (B/L, Invoice, Packing List, COO) for consistency before submission to prevent delays or discrepancies.

HS Code, Lartas & FTAs: Verify HS Code classifications, ensure required import permits/licenses (Lartas) are secured pre-arrival, and apply correct preferential tariff treatments under relevant FTAs.

Valuation & Tax Calculation: Calculate and verify applicable import duties and taxes (Bea Masuk, PPN, PPh 22) while auditing for custom valuation or tariff discrepancies.

Customs Facilities & Temporary Imports: Oversee customer-specific customs facilities and temporary import items (ISO tanks, IBCs, drums, reusable packaging), tracking re-export deadlines to avoid compliance liabilities.

Stakeholder Coordination & Problem Solving: Liaise with Bea Cukai, carriers, terminals, vendors, and clients to resolve clearance bottlenecks (PIB rejections, inspections, valuation issues, system errors) and elevate risks early.

Operations & Customer Communication: Partner with internal teams (Operations, Sales, Transport, Finance) to ensure seamless delivery while providing proactive clearance updates to clients.

Reporting & Audit Readiness: Maintain daily clearance trackers, retain organized audit records (permits, FTA files, facility logs), and generate routine performance reports.

Qualifications:

Diploma or Bachelor's degree in Logistics, Supply Chain, International Trade, or a related field, with a valid PPJK certification.

Minimum 3 years of hands‑on experience in import customs clearance and PPJK operations (prior experience with ISO Tanks, chemicals, dangerous goods/DG, or industrial cargo preferred

Proficient in CEISA 4.0, PIB filings, HS Code classification, Lartas permits, FTA/COO claims, import duty/tax calculations, and customs facilities management.

Knowledge of temporary imports, returnable packaging, SPPB/cargo release, trucking orders, and safety standards (HSEQ/IMDG).

Strong English communication skills and proficiency in MS Office alongside relevant logistics/customs systems.

High attention to detail, strong problem-solving skills, customer‑focused, compliant, highly accountable, and able to work effectively under pressure.

Logistics, Freight & Delivery Services 101-1,000 employees

Perks and benefits Medical Dental Near Public Transportation Located in the heart of the capital city Numerous events for employee well-being

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