Customer Service - Tangerang

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 44,640,000 - 71,424,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA in Jakarta seeks a proactive customer service associate to support consumers and partners across registrations, acquisitions, and sales transactions. You will respond to inquiries with empathy and help resolve issues swiftly.

Requirements include a D3/S1 with GPA 2.75, fluent Bahasa, basic English, 50 WPM typing with 90% accuracy, and 0–2 years in a similar role. Fresh graduates are welcome; energetic, detail-oriented, and adaptable to change.

Qualifications

• Min D3/S1 with GPA 2.75.
• Clear articulation and good Bahasa communication.
• Experience in customer service or sales is preferred.
• Typing speed 50 WPM with 90% accuracy.
• Able to speak English with minimum passive communication.
• Energetic and agile.
• Fresh graduate or up to 2 years in the same position.
• Attention to detail and adaptability to dynamic changes.

Responsibilities

• Guide our consumers and partners in using our products.
• Manage service inquiries and disputes arising from our consumers and partners.
• Provide excellent customer service to our consumer and partner base.
• Maintain good relationships and community-building efforts with our consumers and partners.
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on products and promotional campaigns, and troubleshoot when they have difficulties.
• Resolve consumers' and partners' problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Skills

Typing 50 WPM

Empathy

Clear Bahasa articulation

Basic English

Attention to detail

Adaptive to change

Energetic and agile

Education

D3/S1 any major, GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs.

OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: - Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base
• Maintain good relationships and community-building efforts with our consumers and partners
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.
• To resolve consumers' and partners' problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.) Requirements:
• Min D3/S1 any major With a GPA of 2,75
• Clear Articulation and good communication in Bahasa
• Have experience in the customer service area or sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry-level)
• Attention to detail
• Adaptive to dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person