Customer Service - Bekasi

Magada Tirta Amerta; Bekasi; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA in Bekasi is seeking a cheerful, energetic Customer Service Associate to guide customers and partners in using our products and to handle inquiries and disputes with empathy.

You will support sales and registration processes, educate customers on promotions, maintain relationships, and perform account admin tasks. Fresh graduates are welcome; Bahasa Indonesia and basic English are required.

Qualifications

• Min D3/S1 with GPA 2.75 or higher.
• Clear articulation and good Bahasa Indonesia communication.
• Customer service experience preferred.
• Sales experience preferred.
• Typing speed 50 WPM with 90% accuracy.
• Empathy and adaptability to dynamic changes.
• English (passive) communication acceptable.
• Fresh graduates welcome; max 2 years in same role.

Responsibilities

• Guide customers and partners in using products.
• Manage service inquiries and disputes with empathy.
• Deliver excellent customer service to customers and partners.
• Maintain relationships and community-building efforts.
• Support registrations, acquisitions, and sales transactions.
• Educate customers on products and promotions; assist with troubleshooting.
• Resolve problems quickly and effectively.
• Handle partner accounts administration (changes, info, credits).

Skills

Customer service

Sales experience

Typing 50 WPM

Empathy

Bahasa Indonesia

English (passive)

Fresh graduate

Entry level

Attention to detail

Adaptability

Vaccinated 2x

Energetic and agile

Education

Diploma/Bachelor GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs. OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: Job Desc:
• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc). Requirements:

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person