Customer Service - Bandung

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Basic salary

BPJS

Job summary

Magada Tirta Amerta in Jakarta seeks a customer service associate to guide customers and partners in using our products and to handle inquiries and disputes effectively.

You will maintain relationships, support projects from registration to sales, and educate customers on campaigns. Fresh graduates are welcome; English is helpful, and basic admin tasks including account updates may be required.

Qualifications

• Minimum D3/S1 in any major with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service or sales.
• Typing speed 50 WPM with 90% accuracy.
• Good empathy, energetic and agile.
• Fresh graduate with up to 2 years in the same role; entry level.
• Ability to speak English at least passively.

Responsibilities

• Guide consumers and partners in using products.
• Manage service inquiries and disputes.
• Provide excellent customer service to consumers and partners.
• Maintain relationships and community-building with consumers and partners.
• Support projects across registration, acquisition, and sales transactions.
• Educate on products, promotions, and troubleshooting.
• Resolve problems quickly and with empathy.
• Handle partner account admin tasks (credit top-ups, info changes).

Skills

Customer service

Communication

Empathy

Typing speed

Education

D3/S1 degree

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs. OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description:
• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base
• Maintain good relationships and community-building efforts with our consumers and partners
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.
• To resolve consumers' and partners' problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.) Benefit:
• Basic Salary
• BPJS Requirements:
• Min D3/S1 any major With a GPA of 2,75
• Clear Articulation and good communication in Bahasa
• Have experience in the customer service area or sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry-level)
• Attention to detail
• Adaptive to dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person
• Please submit your CV in English.