38504 Customer Service - Bandung

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 44,640,000 - 55,800,000; Full time

Benefits offered by this job

BPJS

Incentive

Insurance

Job summary

PT. MAGADA TIRTA AMERTA seeks a Walk-in Customer Service professional to guide customers and partners in product usage, handle inquiries and disputes, and provide excellent service to the consumer base in Indonesia.

The role emphasizes clear Bahasa communication, basic English, and strong analytical and typing skills for efficient responses. The position is based in Jakarta, offering BPJS, incentives, and insurance as part of benefits package.

Qualifications

• Min education D3 any major.
• Able to speak English with passive communication.
• Experience in Walkin Customer Service.
• Clear articulation and good communication in Bahasa, friendly tone.

Responsibilities

• Guide consumers and partners in using our products.
• Manage service inquiries and disputes from consumers and partners.
• Provide excellent customer service to our consumer and partner base.
• Maintain relationships and community-building efforts with consumers and partners.

Skills

English (passive)

Bahasa Indonesia (oral)

Analytical skills

Typing 50 wpm

Customer service

Fast response

Education

D3 (any major)

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs. OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: - Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumers and partners
• Requirements:
• Min education D3 any major
• Able to speak English with minimum passive communication
• Experienced in Walkin Customer Service
• Clear Articulation and good communication in Bahasa, able to set the friendly tone (Smiling Voice)
• Good analytical skill
• Typing skill with WPM 50 & Accuracy 90%
• Fast response, effective and efficient in working
• Benefit: Basic Salary, BPJS, Incentive, Insurance