Customer Service - Bandung

Magada Tirta Amerta; Kota Bandung; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Magada Tirta Amerta seeks a proactive Customer Service & Sales Support professional in Bandung. You will guide customers and partners, handle enquiries, and maintain strong relationships while supporting registration, acquisition, and sales activities.

The role emphasizes empathy, rapid problem solving, and effective communication in Bahasa, with English aptitude and a willingness to learn in a dynamic environment.

Qualifications

• Minimum D3/S1 in any major with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service.
• Experience in sales.
• Typing 50 WPM with 90% accuracy.
• Empathy and customer care.
• Vaccinated with at least 2 doses.
• Energetic and agile.
• Fresh graduate or up to 2 years in the same role.
• Attention to detail.
• Adaptive to dynamic changes.
• Able to speak English at least passively.
• Number of candidates: 1 person.

Responsibilities

• Guide our consumer and partners in using our products.
• Manage service enquiries and disputes from our consumer and partners.
• Provide excellent customer service to our consumer and partners.
• Maintain good relationships and community building with our consumer and partners.
• Support projects across registration, acquisition, and sales transactions.

Skills

Communication

Typing speed

Empathy

Energetic

Attention to detail

Adaptability

English (passive)

Education

D3/S1 any major

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client's needs.

OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: Job Desc:
• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc)

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person