Customer Service & Supply Chain Planner

CASCO SEA (Casco Automotive Group - An Amphenol Company); Batam; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Casco SEA, part of the Amphenol Automotive Group, seeks a Customer Service and Planning professional in Batam to support customers with product and service information, order processing, expediting, and delivery commitments. You will coordinate with Sales, Program Managers, Production Scheduler, and Logistics to align plans with customer demand.

Key duties include maintaining customer accounts, creating sales orders, ensuring correct pricing and incoterms, monitoring shipments, and contributing

Qualifications

• Bachelor's degree in supply chain, or Industrial Engineering, or equivalent 3 years’ working experience in Customer Service.
• Familiar with ERP, especially planning process (demand, MPS, and MRP), master data, and planning tools (Kinaxis, QAD).
• Good analytical, communication (verbal and written), problem solving, team player and project leadership experience.
• English, verbal and written, is a must; proficient in MS Excel, Word, and PowerPoint.

Responsibilities

• Provide data to potential customers by answering product and service questions (lead times, delivery, contacts).
• Coordinate with team on feedback to customer requests (shortage analysis, capacity, logistics).
• Maintain customer accounts and customer category in system; create and maintain sales orders with correct pricing and incoterms.
• Ensure customer demand is captured in system; collaborate with Material Planner on material kits and with Production Scheduler on plans.
• Work with Logistics to book shipments timely and monitor shipments to reflect demand; drive OTD improvements.
• Contribute to monthly internal forecast reviews and lead downstream improvement projects.

Skills

Analytical skills

Communication skills

Problem solving

Team player

Project leadership

Education

Bachelor's degree in supply chain or Industrial Engineering

Tools

Kinaxis

QAD

ERP planning tools

Job description

Casco SEA, part of the Amphenol Automotive Group, seeks a Customer Service and Planning professional in Batam to support customers with product and service information, order processing, expediting, and delivery commitments. You will coordinate with Sales, Program Managers, Production Scheduler, and Logistics to align plans with customer demand.

Key duties include maintaining customer accounts, creating sales orders, ensuring correct pricing and incoterms, monitoring shipments, and contributing