Customer Service Representative

CASCO SEA (Casco Automotive Group - An Amphenol Company); Batam; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Casco SEA, part of the Amphenol Automotive Group, seeks a Customer Service and Planning professional in Batam to support customers with product and service information, order processing, expediting, and delivery commitments. You will coordinate with Sales, Program Managers, Production Scheduler, and Logistics to align plans with customer demand.

Key duties include maintaining customer accounts, creating sales orders, ensuring correct pricing and incoterms, monitoring shipments, and contributing

Qualifications

• Bachelor's degree in supply chain, or Industrial Engineering, or equivalent 3 years’ working experience in Customer Service.
• Familiar with ERP, especially planning process (demand, MPS, and MRP), master data, and planning tools (Kinaxis, QAD).
• Good analytical, communication (verbal and written), problem solving, team player and project leadership experience.
• English, verbal and written, is a must; proficient in MS Excel, Word, and PowerPoint.

Responsibilities

• Provide data to potential customers by answering product and service questions (lead times, delivery, contacts).
• Coordinate with team on feedback to customer requests (shortage analysis, capacity, logistics).
• Maintain customer accounts and customer category in system; create and maintain sales orders with correct pricing and incoterms.
• Ensure customer demand is captured in system; collaborate with Material Planner on material kits and with Production Scheduler on plans.
• Work with Logistics to book shipments timely and monitor shipments to reflect demand; drive OTD improvements.
• Contribute to monthly internal forecast reviews and lead downstream improvement projects.

Skills

Analytical skills

Communication skills

Problem solving

Team player

Project leadership

Education

Bachelor's degree in supply chain or Industrial Engineering

Tools

Kinaxis

QAD

ERP planning tools

Job description

OVERVIEW

Our company is part of the Amphenol Corporation.

As a multi-billion-dollar Fortune 500 company with more than 90,000 employees throughout the world, and one of the world’s largest providers of high-technology interconnect, sensor and antenna solutions. Amphenol is one of the largest manufacturers of interconnect products in the world. Founded in 1932, As part of Amphenol’s Automotive Group, Casco is a leading global manufacturer of highly engineered power electronics, high voltage interface modules, sensors and USB charging ports.

The company utilizes a state-of-the-art paperless manufacturing system on all assembly lines with build in interlocking process. Assuring right process/ operator is being utilized and 100% FTTP (First Time Through Put). Robust quality procedures and Poke Yoke processes will assure our customers with best-in-class quality products.

High emphasizes on training, team building, and continuous learning and career building and a state-of-the-art manufacturing plant with happy employees and satisfied customers.

POSITION SUMMARY:

Responsible for working in a group environment to support customers by providing product and service information; resolving product and service issues. Assisting customers on order reception, order cancelation, order expediting or push out, providing delivery commitment, account questions, billing, and other queries. Responsible for customer demand management, such as managing demand reception from all customers; forecast and order, ensuring customer demand is in system and available to be used as Master Production Schedule (MPS) input, and aggregating customer demand for internal review.

MINIMUM REQUIREMENTS:

1. Bachelor’s degree in supply chain, or Industrial Engineering, or equivalent 3 years’ working experience of Customer Service. Experience in Production Planning & Inventory Control and Material Planner is a must


2. Familiar with ERP, especially on planning process (demand, MPS, and MRP), master data, and any planning tools (such as Kinaxis, etc.) Knowledge or experience in QAD, understanding of IATF, MMOG requirements, and EDI or Web Portal are additional advantages.


3. Good analytical skill, communication skill (verbal and written), problem solving skill, team player and experience to lead a project


4. English, verbal and written, is a must.


5. Good skill of using Microsoft excel, word, and PowerPoint


6. Ensure daily tasks are performed alignment with OHS&E practices and applicable standards (ISO 14001, ISO 45001), and Automotive Quality Management System (IATF 16949)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Work with Sales and / or Program Manager and / or Program Launch Manager to provide any required data to potential customers by answering product and service questions, such as and not limited to product lead time, transportation lead time, contact persons & escalation persons, and any information related to products and services.


2. Coordinate with the team to give feedback on customer requests (e.g.: shortage analysis, capacity issue, logistics issue, etc.)


3. Maintain customer accounts and customer category in system.


4. Create and maintain sales order of each customer in system, by ensuring correct price, correct customer sold-to and ship-to, incoterm, etc.


5. Ensure customer demand is received or uploaded in system correctly.


6. Work together with Material Planner on Best-Can-Do (material full kit).


7. Work with Production Scheduler on production plan and delivery commitment towards customer demand.


8. Work with Logistic team to ensure shipment is booked timely as per customer demand.


9. Monitor shipment and its cumulative to ensure customer demand is reflected correctly in system.


10. Ensure OTD target is achieved. To perform root cause analysis in any OTD failure. Action towards OTD improvement is required and to be driven or followed up by each action owners.


11. Consolidate customer demand as input of monthly internal forecast review.


12. Lead improvement project for downstream


13. Maintain and keep working area to meet environmental requirements and regulation compliance.


14. Other jobs assigned.