Bilingual Customer Success & Order Specialist

BizLink Group; Batam; Vor Ort; IDR 60.000.000 - 90.000.000; Vollzeit

Zusammenfassung

BizLink Group in Batam is seeking a results-driven professional to support sales and program management, ensuring excellent service to customers. You will handle day-to-day order processing, verify PO pricing against quotes, and monitor MOQ and shipment terms.

You will track orders, confirm material availability and production capacity, and escalate urgent material or production needs. Regular meetings with planners and communication with customers are key, along with preparing reports and

Qualifikationen

• Bachelor's degree in marketing, business, or related field.
• Minimum 3 years of experience in a manufacturing company.
• Proficient in English and Mandarin (reading/writing).
• Strong communication and interpersonal skills to build rapport.
• Proficient with CRM software and sales tools to track metrics.
• Proven ability to meet sales targets and KPIs.
• Strategic thinking to develop and execute growth plans.
• Resilient under pressure and able to handle urgent requests.
• Positive mindset and can-do attitude.

Aufgaben

• Support Sales and Program manager to ensure excellent customer service.
• Process orders daily, verify PO pricing vs quotes, MOQs, and shipment terms.
• Track orders daily, confirm material availability, capacity, and delivery.
• Expedite urgent material and production demands to meet requirements.
• Hold regular meetings with planners and update customers on account status.
• Participate in meetings with PM, Sales, and Customers as needed.
• Prepare documents and reports for customers.
• Analyze negative-margin products and report findings with solutions.

Kenntnisse

Bachelor's degree

3 years experience

English & Mandarin

Communication

CRM proficiency

Sales targets

Strategic thinker

Under pressure

Positive mindset

Tools

CRM software

Jobbeschreibung

BizLink Group in Batam is seeking a results-driven professional to support sales and program management, ensuring excellent service to customers. You will handle day-to-day order processing, verify PO pricing against quotes, and monitor MOQ and shipment terms.

You will track orders, confirm material availability and production capacity, and escalate urgent material or production needs. Regular meetings with planners and communication with customers are key, along with preparing reports and