Customer Service Staff

PT. Zhi Xing Indonesia; Tangerang; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. Zhi Xing Indonesia is seeking an experienced logistics coordinator to support order fulfilment and delivery operations in Tangerang. You will manage POs, DOs, delivery documentation, and customer communications to ensure timely delivery and accurate records.

You will collaborate with PPIC, Quality, and Purchasing, monitor RTD performance, and prepare monthly delivery reports and PI summaries. Strong English is required; Mandarin is a plus.

Qualifications

• Minimum 3 years of experience in manufacturing.
• Experience in Customer Service operations, especially PO processing, order management, claim handling, and delivery monitoring.
• Active English written and verbal communication skills.
• Passive Mandarin is an advantage.
• Good attention to detail when reviewing orders, prices, product information, and delivery documentation.
• Organised and able to manage multiple customer requests and deadlines.
• Proficiency in Microsoft Office, particularly Excel and email applications.
• Ability to coordinate effectively with customers and cross-functional internal teams.
• Previous experience in customer service, sales administration, order processing, logistics administration, or related field is preferred.

Responsibilities

• Support smooth customer order fulfilment and delivery coordination by managing purchase orders, delivery documentation, customer communication, claims, and internal delivery planning.
• Communicate with customers and manage customer emails.
• Input and review Purchase Orders (PO), including checking prices, swatches, and articles.
• Create Delivery Orders (DO) and ensure delivery details are accurate.
• Handle customer claims and coordinate appropriate follow-up.
• Monitor deliveries to ensure they match the Requested Time of Delivery (RTD).
• Inform internal teams, including PPIC, Quality, and Purchasing, about delivery plans.
• Prepare a monthly Delivery Report (KJB) for customer deliveries.
• Create summaries of Proforma Invoices (PI) based on customer POs.

Skills

English skills

Attention to detail

Organised

PO processing

Order management

Delivery monitoring

Cross-functional coord

Customer service

Sales administration

Tools

Microsoft Office

Excel

Job description

Support smooth customer order fulfilment and delivery coordination by managing purchase orders, delivery documentation, customer communication, claims, and internal delivery planning.

Key responsibilities

Communicate with customers and manage customer emails.

Input and review Purchase Orders (PO), including checking prices, swatches, and articles.

Create Delivery Orders (DO) and ensure delivery details are accurate.

Handle customer claims and coordinate appropriate follow-up.

Monitor deliveries to ensure they match the Requested Time of Delivery (RTD).

Inform internal teams, including PPIC, Quality, and Purchasing, about delivery plans.

Prepare a monthly Delivery Report (KJB) for customer deliveries.

Create summaries of Proforma Invoices (PI) based on customer POs.

What we're looking for

Minimum 3 year of experience in the manufacturing industry.

Experience in Customer Service operations, particulary PO processing, order management, claim handling, and delivery monitoring.

Active English written and verbal communication skills.

Passive Mandarin is an advantage.

Good attention to detail when reviewing orders, prices, product information, and delivery documentation.

Organised and able to manage multiple customer requests and deadlines.

Proficiency in Microsoft Office, particularly Excel and email applications.

Ability to coordinate effectively with customers and cross-functional internal teams.

Previous experience in customer service, sales administration, order processing, logistics administration, or a related field is preferred.