Customer Service Representative Staff for Manufacturing

BizLink Group; Batam; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

BizLink Group in Batam is seeking a results-driven professional to support sales and program management, ensuring excellent service to customers. You will handle day-to-day order processing, verify PO pricing against quotes, and monitor MOQ and shipment terms.

You will track orders, confirm material availability and production capacity, and escalate urgent material or production needs. Regular meetings with planners and communication with customers are key, along with preparing reports and

Qualifications

• Bachelor's degree in marketing, business, or related field.
• Minimum 3 years of experience in a manufacturing company.
• Proficient in English and Mandarin (reading/writing).
• Strong communication and interpersonal skills to build rapport.
• Proficient with CRM software and sales tools to track metrics.
• Proven ability to meet sales targets and KPIs.
• Strategic thinking to develop and execute growth plans.
• Resilient under pressure and able to handle urgent requests.
• Positive mindset and can-do attitude.

Responsibilities

• Support Sales and Program manager to ensure excellent customer service.
• Process orders daily, verify PO pricing vs quotes, MOQs, and shipment terms.
• Track orders daily, confirm material availability, capacity, and delivery.
• Expedite urgent material and production demands to meet requirements.
• Hold regular meetings with planners and update customers on account status.
• Participate in meetings with PM, Sales, and Customers as needed.
• Prepare documents and reports for customers.
• Analyze negative-margin products and report findings with solutions.

Skills

Bachelor's degree

3 years experience

English & Mandarin

Communication

CRM proficiency

Sales targets

Strategic thinker

Under pressure

Positive mindset

Tools

CRM software

Job description

Duties/Responsibilities:

• Support Sales, Program manager to ensure excellent service to customers.
• Day-day order processing, to verify the PO pricing versus the quote price, MOQ and shipment term.
• Day-day order tracking, to confirm the material availability, production capacity and delivery schedule.
• Expediting urgent demands on material and production to satisfy customer' requirement.
• Regular meeting with planners and update customers for the status on accounts.
• Participation needed to require meeting with PM/Sales/Customers.
• Prepare the documents and report for customers.
• Analysis on Negative margin products and report the finding as well as the solution.

Required Skills/Abilities:

• Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.
• At least 3 years of experience in the Manufacturing Company
• Able to speak, read and type in English & Mandarin
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
• Able to work well under pressure and handle emergency and stressful situations
• Positive mindset and Can Do Attitude