Customer Care

PT Expat Roasters Indonesia; Provinsi Bali; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Expat Roasters Indonesia in Bali is seeking a customer-focused specialist to manage order processing, verify customer details, and generate invoices. You will provide front-line support via phone, email, and messaging platforms, addressing inquiries and ensuring data accuracy and confidentiality.

The role involves updating sales records, collaborating with internal teams to expedite orders, and assisting with data entry, reporting, and documentation for the sales department.

Qualifications

• Experience in customer service roles.
• Excellent communication and problem-solving abilities.
• Attention to detail and data accuracy.
• Ability to handle confidential information securely.

Responsibilities

• Receive and process purchase orders accurately and in a timely manner.
• Verify order details, including customers' personal information and payment details.
• Issue invoices and ensure documentation is complete and accurate.
• Contact customers via phone, email, and WhatsApp to respond to queries and obtain missing information for orders.

Skills

Customer service

Communication

Data entry

Data accuracy

Confidentiality

Job description

Receive and process purchase orders accurately and in a timely manner.

Verify order details, including customers' personal information and payment details.

Issue sales transaction invoices and ensure all necessary documentation is complete and accurate.

Contact customers via phone, email, and WhatsApp to promptly respond to queries and obtain any missing information required for order processing.

Provide friendly and professional assistance, ensuring customers' concerns are addressed effectively.

Maintain and update sales and customer records, ensuring data accuracy and confidentiality.

Collaborate with internal teams to expedite orders, ensuring they are processed and delivered efficiently.

Act as a liaison between customers and relevant departments to address and resolve customer feedback and issues.

Collaborate with the Head of Business Operations to handle customer complaints and ensure resolutions are achieved to customer satisfaction.

Provide administrative support to the sales department as needed, including assistance with tasks such as data entry, report generation, and document preparation.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have in a Customer Service Role?

Do you have customer service experience?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?