Customer Service Representative Manager

Bizlink Group; Batam; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

BizLink Group in Batam, Indonesia seeks an experienced Sales Manager to lead sales in the EMS manufacturing space. You will design and drive strategies, manage key accounts, and collaborate with product and support teams to meet growth targets. A proven leadership track record and strong CRM skills are essential.

You will monitor performance, adapt plans to market changes, and report to senior management. This role demands resilience under pressure and a results-driven approach.

Qualifications

• Bachelor's degree in marketing, business administration, or related field.
• At least 10 years in sales management within EMS manufacturing, with 5+ years in leadership.
• Excellent communication and interpersonal skills to build trust with customers and teams.
• Proficient in using CRM systems and sales tools to track metrics and relationships.
• Results-oriented with a proven record of meeting/exceeding sales targets and KPIs.
• Strategic thinker who can develop and execute growth-focused sales strategies.
• Able to work under pressure and handle stressful situations with a positive attitude.

Responsibilities

• Develop and implement sales strategies, goals, and action plans to achieve targets.
• Monitor and analyze sales performance metrics and identify improvement areas.
• Collaborate with cross-functional teams to align sales initiatives with business goals.
• Develop and maintain strong relationships with key customers and accounts.
• Stay updated on industry trends and competitor activities to inform decisions.
• Prepare and present regular reports on sales performance and forecasts.
• Perform other duties as assigned by supervisor or General Manager.

Skills

CRM proficiency

Leadership

Strategic planning

Communication

Education

Bachelor's degree in marketing/business administration

Advanced degrees or relevant certifications

Tools

CRM software

Job description

Responsibilities:

• Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.
• Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuation of firmed order & forecast against service agreement, AR and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
• Collaborate with cross-functional teams, including product development, and customer support, to align sales initiatives with overall business objectives
• Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.
• Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.
• Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.
• Perform all other related duties as assigned by your direct supervisor or General Manager

Requirements:

• Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.
• At least 10 years of experience in sales management in the EMS manufacturing industry with at least 5 years in leadership roles with a track record of success in sales achievement.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
• Able to work well under pressure and handle emergency and stressful situations
• Positive mindset and Can Do Attitude