ADMINISTRASI MANDARIN STAFF

PT Adi Pragata Logistik; Jakarta Barat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Adi Pragata Logistik seeks an organized client services specialist fluent in Mandarin to manage correspondence with Mandarin-speaking clients and support sales with order follow-up and negotiations. You will foster long-term relationships and uphold the company image in every interaction.

The role requires Mandarin fluency, HS K3, and good English. Strong communication, detail-orientation, and 1 year of experience or fresh graduates are welcome. Proficiency in OnlyOffice is expected.

Qualifications

• Bachelor's degree in Mandarin or English required.
• Fluent in Mandarin with HSK 3 certificate.
• English proficiency is a plus.
• Minimum 1 year experience or fresh graduate welcome.
• Strong communication and negotiation skills.
• Proficient in OnlyOffice (Excel, Word, PowerPoint).

Responsibilities

• Handle all forms of correspondence, inquiries, and complaints from Mandarin-speaking clients via email, phone, and chat professionally and promptly.
• Act as an extension of the sales team in communicating with Mandarin clients for order follow-up, initial negotiations, and transaction management.
• Build and maintain long-term relationships with Mandarin clients.
• Represent the company's positive image in every client interaction.
• Manage administrative documents and daily reports required for operational continuity.

Skills

Mandarin

English proficiency

Attention to detail

Integrity

MS Office

Education

Bachelor's degree (Mandarin or English)

HSK 3 certificate

Tools

OnlyOffice

Job description

This role involves handling customer service, sales liaison, public relations, and administrative documentation for Mandarin-speaking clients. You will manage all forms of correspondence, inquiries, and complaints from clients in Mandarin or English through email, phone, and chat professionally and promptly. You will act as an extension of the sales team in communicating with Mandarin clients to follow up on orders, conduct initial negotiations, and ensure smooth transaction processes. You will build and maintain long-term relationships with Mandarin clients and represent the company's positive image in every interaction. You will also manage administrative documents and daily reports required for smooth client operations.

Key responsibilities

Handle all forms of correspondence, inquiries, and complaints from Mandarin-speaking clients via email, phone, and chat professionally and promptly

Act as an extension of the sales team in communicating with Mandarin clients for order follow-up, initial negotiations, and transaction management

Build and maintain long-term relationships with Mandarin clients

Represent the company's positive image in every client interaction

Manage administrative documents and daily reports required for operational continuity

About you

Minimum S1 education in Mandarin or English

Fluent in Mandarin (spoken and written) with HSK 3 certificate (minimum level 3)

Fluency in English (spoken and written) is a plus

Minimum 1 year of experience or fresh graduate welcome

Strong communication and negotiation skills

Able to operate Only Office (Excel, Word, PowerPoint, spreadsheet)

Honest, detail-oriented, disciplined, and able to work under pressure

Willing to join immediately

Willing to work Monday to Friday (08:00 - 17:00) and Saturday (08:00 - 12:00) with availability for evening standby outside working hours