Customer Service Representative Manager

PT Bizlink Technology Indonesia; Batam; Sur place; IDR 250 000 000 - 500 000 000; Plein temps

Résumé du poste

PT Bizlink Technology Indonesia seeks an accomplished Sales Manager to lead strategy and execution in the EMS manufacturing sector. You will drive targets, analyze performance metrics, and coordinate with product and customer support to optimize revenue.

With a track record of leadership and a deep understanding of CRM tools, you will build strong client relationships and guide teams toward exceeding KPIs in a fast-paced environment.

Qualifications

• Bachelor's degree in marketing, business administration, or related field.
• At least 10 years in sales management within EMS manufacturing.
• At least 5 years in leadership roles with proven sales success.
• Excellent communication and interpersonal skills with customers and teams.
• Proficient in using CRM tools to track metrics and manage relationships.
• Results-driven with a track record of meeting KPIs.

Responsabilités

• Develop and implement sales strategies, goals, and action plans to meet targets.
• Monitor and analyze sales performance metrics to identify improvements.
• Collaborate with product development and support to align sales initiatives.
• Develop and maintain relationships with key customers and accounts.
• Serve as escalation point for complex inquiries or issues.
• Stay updated on industry trends and competitors to inform decisions.
• Prepare and present regular reports on sales performance and forecasts.
• Perform other duties as assigned by supervisor or GM.

Connaissances

Excellent communication

CRM proficiency

Strategic thinking

Formation

Bachelor's degree in marketing or business

Outils

CRM software

Description du poste

Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.

Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuation of firmed order & forecast against service agreement, AR and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.

Collaborate with cross-functional teams, including product development, and customer support, to align sales initiatives with overall business objectives

Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.

Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.

Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.

Perform all other related duties as assigned by your direct supervisor or General Manager

Requirements:

Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.

At least 10 years of experience in sales management in the EMS manufacturing industry with at least 5 years in leadership roles with a track record of success in sales achievement.

Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members

Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.

Results-oriented with a track record of meeting or exceeding sales targets and KPIs.

Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability

Able to work well under pressure and handle emergency and stressful situations

Positive mindset and Can Do Attitude

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