Customer Service Representative (CSR)

Motion Indonesia; Balikpapan; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Dynamic and collaborative work环境

Exposure to end-to-end supply chain

Job summary

Motion Indonesia in Balikpapan seeks a detail-oriented professional to support end-to-end order management and customer operations. You will handle orders, inquiries, pricing administration, and data management while coordinating with multiple departments.

The role emphasizes accurate processing of quotations, POs, invoicing, and maintaining strong customer relationships. A Bachelor's degree and at least 2 years in related roles are required; fresh graduates with internship experience are

Qualifications

• Bachelor's Degree in Business Administration, Management, Supply Chain, Industrial Engineering, or related fields.
• Minimum 2 years of experience in Customer Service, Sales Support, Order Management, Supply Chain, or related roles.
• Fresh graduates with relevant internship experience are welcome to apply.

Responsibilities

• Order & Inquiry Management
• Pricing & Financial Administration
• Supply Chain & Logistics Coordination
• Customer Relationship Management
• Inventory & Data Administration

Skills

Customer service mindset

Communication skills

Attention to detail

Analytical & problem solving

Cross functional collaboration

Priority management

Stakeholder management

Ability to work under pressure

Education

Bachelor's Degree in Business Administration, Management, Supply Chain, Industrial Engineering, or related fields

Tools

ERP systems

Microsoft Office

Job description

Key Responsibilities

• Order & Inquiry Management
• Pricing & Financial Administration
• Supply Chain & Logistics Coordination
• Customer Relationship Management
• Inventory & Data Administration

Requirements

Qualifications

• Bachelor's Degree in Business Administration, Management, Supply Chain, Industrial Engineering, or related fields.
• Minimum 2 years of experience in Customer Service, Sales Support, Order Management, Supply Chain, or related roles.
• Fresh graduates with relevant internship experience are welcome to apply.

Skills & Competencies

• Strong customer service mindset and communication skills.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Ability to work effectively across multiple departments and stakeholders.
• Experience handling quotations, purchase orders, invoicing, and order fulfillment processes.
• Good understanding of supply chain and logistics processes is preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems
• Ability to work under pressure and manage multiple priorities.

What We Offer

• Competitive salary and benefits
• Career growth opportunities
• Dynamic and collaborative work environment
• Exposure to end-to-end supply chain and customer operations
• Professional development opportunities