Customer Service Representative (Night Shift)

PT Debito Korporindo Utama; Daerah Istimewa Yogyakarta; Sur place; IDR 44 640 000 - 72 540 000; Plein temps

Résumé du poste

PT Debito Korporindo Utama in Yogyakarta is seeking a dedicated Customer Service Representative for night shifts on our cryptocurrency platform. You will respond to inquiries, troubleshoot issues, and collaborate with internal teams to deliver a seamless user experience.

Requirements include 1+ year in customer support, crypto basics, and strong English communication. Night hours from 00:00–09:00 WIB with overtime options and training opportunities are provided.

Qualifications

• 1+ years of customer support experience.
• Crypto/fintech familiarity recommended.
• Knowledge of blockchain, wallets, and transactions.
• Strong English written and spoken communication.
• Ability to handle multiple tasks including KYC processes.

Responsabilités

• Respond to tickets and emails via Zendesk.
• Troubleshoot login and wallet issues.
• Assist with deposits/withdrawals and transaction status.
• Handle account security issues, 2FA and password recovery.
• Stay updated on crypto trends and policies.
• Collaborate with internal teams to resolve issues.
• Meet targets for response time, resolution rate, and satisfaction.
• Attend training sessions outside standard hours.

Connaissances

Excellent communication

Empathy & patience

Ability to work under pressure

English proficiency

Outils

Zendesk

Description du poste

Customer Service Representative (Night Shift)

We are looking for a highly motivated Customer Service Representative to join our fast-growing cryptocurrency platform. In this role, you will be responsible for providing excellent customer support, ensuring inquiries are handled promptly, and working closely with internal teams to resolve issues efficiently while delivering a seamless user experience.

Responsibilities:

Respond to customer inquiries: Answer tickets and emails, via Zendesk.

Resolve technical issues: Troubleshoot and resolve technical problems, such as login issues, and wallet-related concerns.

Provide transaction support: Assist with deposit/withdrawal issues, transaction status, and blockchain-related queries.

Address security concerns: Handle account security issues, 2FA, and password recovery.

Stay updated on crypto market trends, exchange policies, and product offerings.

Collaborate with internal teams from other dept. to resolve complex issues.

Meet performance metrics: Achieve targets for response time, resolution rate, and customer satisfaction.

Participate in training (Gmeet): Attend regular training sessions to enhance product knowledge and customer service skills outside working hours.

Requirements:

Experience: 1+ years of customer support experience, preferably in the crypto or fintech industry.

Technical skills: Cryptocurrency basics (Blockchain, wallets, transactions), Customer relationship management software (Zendesk)

Excellent communication and interpersonal skills

Empathy, patient, and conflict-resolution abilities

Ability to work under pressure and manage multiple tasks (Tickets and KYC)

Strong analytical and problem-solving skills

Language: At least, professional level in English (written and verbal)

Working Hours:

Willingness to work night shifts from 12AM - 9AM WIB (No Rotation Shift)

Rotational Monthly Day-Off Schedule

National Holiday (optional and will be paid as overtime)

Nice-to-Have

Crypto industry knowledge: Familiarity with cryptocurrency trading, blockchain technology, and market trends. Willing to work at night-time (00:00-09:00), without no rotation shift. These working hours are permanent.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service representative?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

PT. DEBITO KORPORINDO UTAMA is part of Uangme (PT. UANGME FINTEK INDONESIA). We are focusing on handling Collection agent and making sure that every collection activity running smoothly and

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