Customer Service Staff

PT Omni Digitama Internusa; Jakarta Barat; Presencial; IDR 44.640.000 - 78.120.000; Tempo integral

Resumo da vaga

ruparupa.com is seeking a Customer Service Staff to be the first point of contact via live chat, WhatsApp, email, and social media.

You will resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience in real time, while documenting interactions in the CRM and meeting team metrics. Flexibility for evenings or weekends may be required, with ongoing product and policy knowledge updates.

Qualificações

• Bachelor's degree in any field.
• 2–3 years in customer service or support.
• Excellent written communication and grammar.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Respond promptly to customer inquiries via live chat, WhatsApp, email, and social media.
• Assist with product questions, order tracking, account troubleshooting, and general support.
• Provide accurate information per company policies and procedures.
• Escalate complex issues to the proper department or supervisor.
• Maintain up-to-date knowledge of products, services, promotions, and systems.
• Log and document customer interactions in the CRM system.
• Collaborate with the team to improve service processes and satisfaction.
• Meet or exceed individual and team performance metrics.

Conhecimentos

Written communication

Multitasking

Customer-focused

Problem-solving

Formação

Bachelor's degree

Ferramentas

CRM tools

Chat platforms

Descrição da vaga

Customer Service Staff, you will be the first point of contact for customers via our live chat platform, helping to resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience in real time.

Responsibilities:

Respond promptly and professionally to customer inquiries via live chat, WhatsApp, email, and social media.

Assist with product or service-related questions, order tracking, account troubleshooting, and general support

Provide accurate, clear, and concise information in line with company policies and procedures

Escalate complex or unresolved issues to the appropriate department or supervisor

Maintain up-to-date knowledge of company products, services, promotions, and systems

Log and document customer interactions accurately in the CRM system

Work closely with other team members to improve service processes and customer satisfaction

Meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction)

Requirements:

Bachelor's degree in any major

2-3 years of experience in a customer service or support role, preferably in live chat, WhatsApp, email, and social media.

Excellent written communication skills with a strong command of grammar and spelling

Ability to multitask and manage time effectively in a fast-paced setting

Customer-focused with a calm, empathetic, and problem-solving attitude

Tech-savvy, with familiarity in using CRM, chat, and help desk software

Availability to work flexible hours, including weekends or evenings if required

What can I earn as a Customer Service Representative

ruparupa.com is E-commerce with One Stop Online Shopping #1 concept in Indonesia to answer modern society needs of easy shopping for home appliances and quality furniture, whenever and wherever you want.

ruparupa.com is E-commerce with One Stop Online Shopping #1 concept in Indonesia to answer modern society needs of easy shopping for home appliances and quality furniture, whenever and wherever you want.