Crypto Night-Shift Customer Support Pro

PT Debito Korporindo Utama; Daerah Istimewa Yogyakarta; Sur place; IDR 44 640 000 - 72 540 000; Plein temps

Résumé du poste

PT Debito Korporindo Utama in Yogyakarta is seeking a dedicated Customer Service Representative for night shifts on our cryptocurrency platform. You will respond to inquiries, troubleshoot issues, and collaborate with internal teams to deliver a seamless user experience.

Requirements include 1+ year in customer support, crypto basics, and strong English communication. Night hours from 00:00–09:00 WIB with overtime options and training opportunities are provided.

Qualifications

• 1+ years of customer support experience.
• Crypto/fintech familiarity recommended.
• Knowledge of blockchain, wallets, and transactions.
• Strong English written and spoken communication.
• Ability to handle multiple tasks including KYC processes.

Responsabilités

• Respond to tickets and emails via Zendesk.
• Troubleshoot login and wallet issues.
• Assist with deposits/withdrawals and transaction status.
• Handle account security issues, 2FA and password recovery.
• Stay updated on crypto trends and policies.
• Collaborate with internal teams to resolve issues.
• Meet targets for response time, resolution rate, and satisfaction.
• Attend training sessions outside standard hours.

Connaissances

Excellent communication

Empathy & patience

Ability to work under pressure

English proficiency

Outils

Zendesk

Description du poste

PT Debito Korporindo Utama in Yogyakarta is seeking a dedicated Customer Service Representative for night shifts on our cryptocurrency platform. You will respond to inquiries, troubleshoot issues, and collaborate with internal teams to deliver a seamless user experience.

Requirements include 1+ year in customer support, crypto basics, and strong English communication. Night hours from 00:00–09:00 WIB with overtime options and training opportunities are provided.