Customer Support Specialist - Fast-Paced, Shifts Included

PT Kredivo Finance Indonesia; Jakarta Barat; On-site; IDR 46,872,000 - 66,960,000; Full time

Job summary

Kredivo is looking for a Customer Service Representative to join our Jakarta team. You will assist customers, explain product features, and resolve inquiries with a focus on fast, accurate solutions in a dynamic fintech environment.

The ideal candidate has a degree, 2 years in a related role, and strong people skills. Fresh graduates are welcome. Fluency in English is a plus, and you should be comfortable with shifting schedules, weekends, and holidays.

Qualifications

• Must have at least a Bachelor's Degree in any field.
• At least 2 years of working experience in related field; fresh graduates welcome.
• Preferably non-management and non-supervisor role in customer service.
• Patient, calm with strong people skills and problem-solving ability.
• Familiar with customer service solutions such as Freshdesk, Freshchat and Freshcaller.
• Conversational English preferred.
• Willing to work shifting schedule including day/night, weekends and public holidays.

Responsibilities

• Handle customer inquiries and provide service.
• Understand product usage and features.
• Resolve queries by clarifying, identifying causes, and offering solutions, then follow up.
• Coordinate with internal teams and provide timely updates.

Skills

Customer service

People skills

Problem solving

English communication

Adaptability

Education

Bachelor's Degree

Tools

Freshdesk

Freshchat

Freshcaller

Job description

Kredivo is looking for a Customer Service Representative to join our Jakarta team. You will assist customers, explain product features, and resolve inquiries with a focus on fast, accurate solutions in a dynamic fintech environment.

The ideal candidate has a degree, 2 years in a related role, and strong people skills. Fresh graduates are welcome. Fluency in English is a plus, and you should be comfortable with shifting schedules, weekends, and holidays.