Customer Service Representative (Night Shift)

Remote Freelance; Kota Yogyakarta; À distance; IDR 298 883 000 - 622 672 000; Temps partiel

Résumé du poste

Remote Freelance is seeking a motivated Customer Service Representative to support users of our cryptocurrency platform. You will respond to tickets and emails, troubleshoot login and wallet issues, and assist with deposits and withdrawals to ensure a seamless user experience.

You will collaborate with internal teams to resolve inquiries promptly and maintain high satisfaction across users with varying technical proficiency.

Qualifications

• Provide responsive customer support for a cryptocurrency platform.
• Experience in handling tickets and emails effectively.
• Ability to troubleshoot login and wallet-related issues.

Responsabilités

• Respond to customer inquiries via tickets and email.
• Resolve technical issues and assist with wallet-related queries.
• Provide transaction support and status updates for deposits/withdrawals.

Connaissances

Customer service

Zendesk

Troubleshooting

Communication

Outils

Zendesk

Description du poste

We are looking for a highly motivated Customer Service Representative to join our fast-growing cryptocurrency platform. In this role, you will be responsible for providing excellent customer support, ensuring inquiries are handled promptly, and working closely with internal teams to resolve issues efficiently while delivering a seamless user experience.

Responsibilities:

• Respond to customer inquiries: Answer tickets and emails, via Zendesk.
• Resolve technical issues: Troubleshoot and resolve technical problems, such as login issues, and wallet-related concerns.
• Provide transaction support: Assist with deposit/withdrawal issues, transaction status, and blockchain-related queries.