Customer Service (International)

PT INDONESIA LOGAM PRATAMA; Tangerang Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Indonesia Logam Pratama is seeking a motivated customer service specialist to respond to inquiries via Email, WhatsApp, and Web Chat, recording interactions in the CRM and coordinating with teams for unresolved issues.

The ideal candidate holds a Bachelor's degree, has 1 year CS experience, is fluent in English for international customers, and uses tools like Zendesk and Qontak. The role emphasizes empathy, proactive problem solving, and proactive soft selling.

Qualifications

• Bachelor's degree required.
• 1 year of experience in customer service or similar role.
• Fluent in English for international customers.
• Experience with international projects or customers preferred.
• Strong communication and interpersonal skills with high empathy.
• Able to analyze problems and provide solutions.
• Disciplined, detail-oriented, reliable and proactive.
• Familiar with multiple communication platforms (Email, Live Chat, WhatsApp Web, Social Media).
• Experience with CS applications such as Qontak and Zendesk.

Responsibilities

• Respond to customer inquiries and complaints via Email, WhatsApp, and Web Chat in a friendly and professional manner.
• Record and document all customer interactions in the CRM or ticketing system; escalate when needed.
• Escalate and coordinate with relevant teams for unresolved issues.
• Conduct outbound chats or calls for programs such as order confirmations, surveys, or promotions.

Skills

Fluent in English

Strong communication

Interpersonal skills

Empathy

Proactive

Education

Bachelor's Degree (All Majors)

Tools

Qontak

Zendesk

CRM systems

Job description

Respond to customer inquiries and complaints in a friendly and professional manner via Email, WhatsApp, and Web Chat.

Record and document all customer interactions in the CRM or ticketing system.Escalate and coordinate with relevant teams for issues that cannot be resolved directly.

Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling).

Qualifications :

Bachelor's Degree (All Majors)

1 year of experience in customer service or a similar role

Fluent in English, with the ability to communicate effectively with international customers

Experience in handling international projects or international customers is preferred

Strong communication and interpersonal skills with a high level of empathy

Able to analyze problems and provide solutions

Disciplined, detail-oriented, responsible, and reliable

Proactive and able to take initiative in suggesting improvements or solutions

Skilled in soft selling techniques

Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media

Experienced with Customer Service applications such as; Qontak, Zendesk and others

PT Indonesia Logam Pratama / Treasury are an online platform for purchasing and saving Gold.

We commits to democratize gold for everyone through a digital Ecosystem and push financial inclusion through financially responsible products, and financial literacy.

Treasury is the first digital gold application that has Bappebti license.

PT Indonesia Logam Pratama / Treasury are an online platform for purchasing and saving Gold.

We commits to democratize gold for everyone through a digital Ecosystem and push financial inclusion through financially responsible products, and financial literacy.

Treasury is the first digital gold application that has Bappebti license.