Customer Service Representative

PT Tiga Inti Utama; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Triv is seeking a Customer Service Representative in Surabaya to provide excellent support, maintain records, and ensure policy compliance. The role requires 2+ years in CS, strong communication, and a customer-oriented mindset.

WFO in Tambak Bening with shift Mon-Fri 16:00–00:00, Sat 09:00–15:00; Fri-Sun WFH as noted. Join a leading crypto exchange with competitive compensation and attractive benefits for a hardworking team.

Qualifications

• Bachelor’s Degree/Diploma or equivalent
• Minimum 2 years of experience in Customer Service or a similar role
• Strong communication and problem-solving skills
• Customer-oriented, patient, and detail-oriented
• Able to multitask and handle complaints professionally
• Knowledge of the crypto industry is an advantage

Responsibilities

• Responding to customer inquiries via phone, live chat, or social media
• Identifying customer needs and recommend suitable services
• Staying updated on products, features, and system updates
• Coordinating with the team to resolve complex issues

Skills

Typing skills

Communication

Problem solving

Customer oriented

Multitasking

Crypto knowledge

Education

Bachelor’s Degree/Diploma or equivalent

Job description

Triv is one of the largest and oldest Cryptocurrency exchanges in Indonesia since 2015.

We’re seeking a Customer Service Representative in our Surabaya office to provide excellent customer support, maintain accurate records, and ensure compliance with company policies. Worry not—we offer competitive compensation and attractive benefits for our hardworking team!

Responsibilities:

Responding to customer inquiries via phone, live chat, or social media

Identifying customer needs and recommend suitable services.

Staying updated on products, features, and system updates

Coordinating with the team to resolve complex issues

Qualifications:

Bachelor’s Degree/Diploma or equivalent

Minimum 2 years of experience in Customer Service or a similar role

Good typing and computer skills

Strong communication and problem-solving skills

Customer-oriented, patient, and detail-oriented

Able to multitask and handle complaints professionally

Knowledge of the crypto industry is an advantage

Able to work in a WFO (Work From Office) system in Tambak Bening, Surabaya

Able to work on following shift schedule:
Monday - Friday: 16.00 - 00.00, Saturday: 09.00 - 15.00, Sunday: OFF

NOTE: Friday-SundayWFH

If you’re passionate about delivering great customer support, maintaining accurate records, and ensuring a smooth customer experience, we’d love to hear from you!

Triv is one of the largest and regulated crypto exchanges in Indonesia since 2015.

Triv is one of the largest and regulated crypto exchanges in Indonesia since 2015.

We’re looking for enthusiasts to join our rapidly growing team — people who love and understand cryptocurrency.

We’re looking for enthusiasts to join our rapidly growing team — people who love and understand cryptocurrency.

What can I earn as a Customer Service Representative