Customer Service - Jakarta Utara

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs.

OUR SERVICE PT. MAGADA TIRTA AMERTA seeks a proactive professional in Jakarta to guide users, handle inquiries, and build relationships with consumers and partners across campaigns and registrations.

Qualifications

• Min D3/S1 with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service.
• Experience in sales.
• Typing 50 WPM with 90% accuracy.
• Able to speak English with passive communication.
• Vaccinated with minimum 2 doses.
• Energetic, agile and adaptable to change.
• Fresh graduates up to 2 years in the same position.

Responsibilities

• Guide our consumer and partners in using our products.
• Manage service enquiries and disputes arising from our consumer and partners.
• Provide excellent customer service to our consumer and partners base.
• Maintain good relationships and community building efforts with our consumer and partners.
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner & account (credit top-up, changes in partner, information, etc).

Skills

Customer service

Sales experience

Typing speed 50 WPM

Empathy

Communication in Bahasa

English passive proficiency

Adaptability

Energy and agility

Education

D3/S1 with GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs. OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: Job Desc:
• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner & account (credit top-up, changes in partner, information, etc). Requirements:

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person