IT Technical Support

PT INDONESIA LOGAM PRATAMA; Tangerang Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Indonesia Logam Pratama in Tangerang Selatan is seeking an IT Support professional to resolve IT requests from employees, install software and drivers, and adjust configurations to fix computer issues.

The role requires a bachelor degree in IT (fresh graduate), familiarity with Windows, Mac OS and Linux, strong communication, and the ability to log and update service tickets within promised timeframes.

Qualifications

• Bachelor degree in IT (fresh graduate)
• High-level knowledge of commonly used software, hardware and applications
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Understanding Windows, Mac OS and Linux System
• Strong oral communication skills to gather information from employees and explain complex technical concepts
• Demonstrated written communication skills to create useful support logs
• Time management skills to provide updates and fixes within a promised time frame

Responsibilities

• Resolving IT support requests from employees
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Generate and updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Skills

Analytical thinking

Troubleshooting

Communication skills

Time management

Windows OS

Mac OS

Linux

Education

Bachelor's degree in IT

Job description

Resolving IT support requests from employees

Gathering and analyzing data to diagnose problems with computer systems

Changing configurations, settings and permissions to fix computer issues

Installing new software and hardware drivers and updating existing ones as needed

Generate and updating employees on the status of their service requests

Logging all service requests and updating tickets as needed

Qualifications:

Bachelor degree in IT (fresh graduate)

High-level knowledge of commonly used software, hardware and applications

Analytical and problem-solving skills to troubleshoot and diagnose issues

Understanding Windows, Mac OS and Linux System

Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language

Demonstrated written communication skills to create useful support logs

Time management skills to provide updates and fixes within a promised time frame

How many years' experience do you have in an Information Technology Support Role?

Which of the following types of qualifications do you have?

Which of the following configuration management tools are you experienced with?

PT Indonesia Logam Pratama / Treasury are an online platform for purchasing and saving Gold.

We commits to democratize gold for everyone through a digital Ecosystem and push financial inclusion through financially responsible products, and financial literacy.

Treasury is the first digital gold application that has Bappebti license.

PT Indonesia Logam Pratama / Treasury are an online platform for purchasing and saving Gold.

We commits to democratize gold for everyone through a digital Ecosystem and push financial inclusion through financially responsible products, and financial literacy.

Treasury is the first digital gold application that has Bappebti license.