Customer Expert (German Speaker)

Teleperformance; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Teleperformance in Bali, Indonesia is seeking team members with fluent German and English to provide high-quality customer support across phone, email and chat.

The role welcomes fresh graduates with a D3 or Bachelor’s degree, requires willingness to work shifting schedules including nights and weekends, and offers the chance to grow within a global customer experience leader.

Qualifications

• Minimum D3 or Bachelor’s degree from any major.
• Fresh graduates are welcome.
• Willing to work in shifting schedule, including weekends, public holidays, and permanent night shift.
• Fast learner and able to work across multiple communication channels (email, chat, voice).
• Strong or fluent German and English communication skills (written & verbal) — will be tested.

Responsibilities

• Provide timely support to customers through phone, email and chat.
• Assist customers with basic technical issues using provided scripts and guidelines.
• Identify and escalate priority issues through the proper channels.
• Collaborate with the team to improve processes and overall customer experience.

Skills

German language

English language

Customer support

Education

D3 or Bachelor’s degree

Job description

If you have strong or fluent German and English communication skills and a passion for helping customers, we'd love to meet you!

Job Location: Bali, Indonesia

Responsibilities

Provide timely support to customers through phone, email and chat.

Assist customers with basic technical issues using provided scripts and guidelines.

Identify and escape priority issues through the proper channels.

Collaborate with the team to improve processes and overall customer experience.

Qualifications

Minimum D3 or Bachelor's degree from any major, fresh graduates are welcome!

Willing to work in shifting schedule, including weekends, public holidays, and permanent night shift.

Fast learner and able to work across multiple communication channels (email, chat, voice).

Strong or fluent German and English communication skills (written & verbal) — will be tested.

Preferably able to type at least 50 WPM — will be tested.

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

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